Company Description

Attune is making it easier, faster, and more reliable for small businesses to access insurance (think, pizza place down the street or main street store). They all need insurance to protect their businesses, but when it comes time to get a policy, they’re bogged down by hundreds of questions, lots of paperwork, and a seemingly never-ending timeline stretching for weeks or months. 

We’re changing that. By using data and technology expertise to understand risk, automating legacy processes, and creating a better user experience for brokers, we’re able to provide policies that are more applicable and more transparent in just minutes.

Recently, we joined Coalition, Inc. (Coalition), a leading cyber insurance and security provider, combining comprehensive insurance and proactive cybersecurity tools to help businesses manage and mitigate cyber risk. Our combined company is worth $3.5B, with our latest raise reaching $205M and participation from world-class investors like Index Ventures and T. Rowe Price.

Attune operates individually with its own brand identity and mission while strengthening and complementing Coalition’s vision, giving its customers access to new and evolving insurance markets. Together, we serve 130,000 small business policyholders who pay us ~$500M per year in insurance premiums to ensure their security. 

Now our growth is at hyperspeed- not only our mission but also our team. We’ve earned our spot on many workplace award lists in staying true to our values. We’re dedicated to creating a diverse team of curious, focused, and motivated people passionate about changing the future of an entire industry.

 

Job Description

Job Description

As a Claims Associate, you'll serve as a resource on Third Party Administrator (TPA) claims workflows, procedures and best practice and work closely with management to provide the highest level of quality control, reporting, compliance, and portfolio analysis for BOP claims. You will focus on ensuring compliance and best practices through file and data reviews as well as providing outstanding customer service and work well with brokers, TPAs and internal stakeholders in the oversight of BOP claims. You will also interact with stakeholders internal and external to positively impact Attune’s growth, profitability, and industry reputation.

Responsibilities

  • Work with management to improve and develop Third-Party Administrator (TPA) claims processes and workflows to ensure proper handling of BOP claims.
  • Perform file audits to ensures all claim files are properly documented and handled by the TPA and associated vendors, as well as closing effectiveness and appropriate claims costs.
  • Review claims and loss reports to provide analysis of claims trends and prepares reports on claim developments at the individual and portfolio level.
  • Coordinate and communicate with TPA, internal team members, and partner carrier(s) to identify claims needs, improve claims experience, and ensure Attune’s client expectations are met.
  • Participate with management and other Attune employees on special projects and other duties as required.

Qualifications

  • Bachelor’s Degree, insurance industry professional designations, preferred.
  • Multi-line Adjuster's license
  • Five years of claims experience specifically with general liability claims (BOP preferred) in an insurance company.
  • Should have a high degree of specialized and technical competence in the handling of casualty claims from FNOL through coverage determination, litigation/mediation and closing. 
  • Knowledge of concepts, practices, policies and procedures related to tort law/federal and state legal systems/contracts and general knowledge of legal billing practices.
  • Computer literate and experience navigating various computer systems, including MS Word, Excel and Outlook or their equivalents, as well as experience with claims systems and database management. Proficient with spreadsheet use and management.
  • Excellent interpersonal communications and negotiation skills, as well as the verbal and written communication skills necessary to explain complex and/or technical information.
  • Ability to work with TPA and brokers in a professional manner.

What we offer you:

  • An opportunity to change the small business landscape.
  • A great working environment that lives continuous improvement and encourages sharing ideas and taking risks to find better ways of doing things.
  • A culture that promotes great relationships both inside the office and outside through activities in our community and company sponsored intramural clubs and events.
  • Equity compensation.
  • Medical, dental, vision and 401(k) matching.
  • Stocked kitchens with free snacks & drinks.

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Voluntary Employment Demographic Information

At Attune, we are proud to be an equal opportunity employer where everyone is welcome. We’re committed to creating an inclusive environment that supports, celebrates, and encourages diversity. We believe diverse perspectives shape our future.

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