At any given time, 15 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. Atticus is a startup on a mission to change that.
We use a marketplace model to bridge the gap between the many ordinary people who need legal help and the few great lawyers who provide it. To our clients, we're the legal equivalent of a primary care doctor: We diagnose their issue, advise them on their options, and, if needed, refer them to a specialist — a vetted, top-tier lawyer who can win their case. To lawyers, we operate as a broker: we send them pre-vetted clients and earn a percentage of what they make from each successful representation.
Who are our clients? We’ve helped immigrants facing deportation, employees sexually harassed by their bosses, and drivers hospitalized after awful car accidents. For now, though, our primary focus is on helping disabled people get government benefits. Our customers are among the 15 million American adults who have lost their ability to support themselves due to a severe illness or injury. They’re eligible for life-changing government support — a monthly check and health insurance — but a byzantine system prevents most from qualifying. We help them understand their rights and find the help they need to get benefits.
Atticus was founded in 2018. Our team remains small — we’ll grow from 12 to 16 people this year — but we’ve served thousands of happy customers (see our 500+ 5-star reviews), generated substantial revenue, and raised $5.8 million from top venture capital investors. We’re the first of our kind: a mission-driven firm offering free legal services to ordinary people, driven by new technology and on track to build a huge and profitable business.
To provide a great experience for a client, we have to do a lot quickly: Understand their situation, identify their needs, give advice, match them with the right lawyer, connect them to that lawyer, convince both parties to work together, and formalize the arrangement — all while doing our best to make a complex and scary system feel simple, accessible, and human. We’ve managed to do all of this in a way that users love, but we’ve done it by leaving some parts of the process quite manual... which means we can only scale so far.
Your job is to change that: to lead the effort to transform our product into a platform that can serve millions of people. You'll craft a strategic plan and roadmap, then coordinate our teams — design, engineering, and client service — to implement it. As our first product manager, you’ll own key metrics and outcomes, and get to think holistically about how to achieve them. The role mixes strategy, data analysis, product design, and a lot of people management. It's a hard job, with huge potential for impact and promotion.
- Get to know our users — both clients and lawyers — and understand their needs.
- Craft a product vision for our next phase of growth. Go deep on strategy: become an expert in our business model, current offering, and key milestones to inform your work.
- Develop a comprehensive product roadmap, and build alignment for it from the full team.
- Implement a product development process and manage it; teach best practices to others.
- Work with engineering and design to build and ship new products and features. Play the role of conductor, coordinating and empowering others.
- Own key targets and metrics. Collect and analyze data, and use it to drive decision-making at a company level. Propose hypotheses, run experiments to test them, and iterate quickly
- 4+ years of product management experience, building and shipping products at scale
- Demonstrated success setting product vision and strategy, and the ability to speak thoughtfully about key decisions and tradeoffs you made
- Knowledge of best practices (from past work in a high-performing organization) and the ability to instill a great product culture as we grow
- Great communication and people skills — shown by great reviews from engineers and designers you’ve worked with
- Mastery of analytics platforms and ability to do you own data gathering and analysis
- A track record of running lean experiments and using data to drive decisions
- Ability to empathize with a diverse user base, including disabled and older users
- A demonstrated commitment to doing good and helping people
Bonus / Nice-to-Have:
- Experience with complex consumer services and/or two-sided marketplaces
- Experience scaling a product organization from its early days
- A technical background in engineering, data science, or operations
- Past work at a fast-growing startup
We have a strong commitment to building a diverse team. If you’re from a background that’s underrepresented in law and tech, we’d particularly love to meet you.
This is a rare opportunity to join a startup that has strong traction (substantial funding, great backers, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.
We’re a certified B Corporation tackling a critical social problem. Our mission to help needy people drives everything we do, and your work here will touch a lot of lives.
We offer great pay and benefits:
- Health insurance with 100% of premiums covered
- 15 vacation days & ~14 paid holidays each year
- Free memberships to ClassPass, TalkSpace, and OneMedical
- 401(k) and optional HSA
- Free snacks, drinks, weekly lunches, and occasional team dinners/events/retreats
- A beautiful office in LA's Arts District (across from Salt & Straw)
- Free parking or a Metro Pass
- Humble, thoughtful, smart, fun colleagues
Note on COVID-19
In turbulent times, you'd be right to worry about working at a startup. Thankfully though, Atticus will remain strong even if this crisis worsens:
- Since most of our business involves helping people who are out of work, this is a rare field that grows markedly during recessions.
- We recently closed a sizable funding round and won't need to raise again until late 2021.
- Our team already has several employees outside LA, so we’ve built our processes and platforms from the ground up to easily enable remote work.
- For now, we've gone fully remote to protect our team (though we'll return to our office once the crisis is over).
- In keeping with our values, we’ve always offered every team member unlimited sick leave.
As more families are forced to seek help from our nation’s broken social safety net, this work matters more than ever. We're continuing to hire as planned, with accommodations to our process to make sure that everyone involved stays safe.
How to Apply
Use the short form below. Questions? Email firstname.lastname@example.org.