A Thinking Ape builds communities through mobile games with emergent social play and original IP. We released our first game in 2009 and have been profitable and growing every year since. We are a bottom-up driven company with small teams that have a big focus on ownership and data driven decision making.
As the voice of ATA to our players you will listen to, engage with, and empower our communities as we work together to make amazing games. Our mission is to build and maintain highly engaged communities within our games and as part of the Community team you will be a key contributor to our success.
You will be working on Team Leviathan, home to our world-class live-ops team, which leads the industry in supporting and growing live games.
Thing you will work on
- Be at the forefront of communications between ATA and our communities, through in-game forums, help center or social media channels
- Support our players through a number of channels including our own custom ticket system, community forums, Discord, and more to answer their questions and resolve any issues that may arise
- Immerse yourself in the games you are directly responsible for so you’re able to answer almost any question that comes your way
- Actively investigate, escalate, and address any critical issues that may arise
- Dive deeply into our communities to gather data, feedback and suggestions on features, content and live events
- Champion our most celebrated community members by taking part in our VIP, Beta and Moderator programs
Who you are
Above all else you love to play free to play mobile games and have a desire and commitment to making customers happy. Bonus points if you are an active player in one of our games!
- A minimum of 1 year with customer-facing communication
- Proficiency with Microsoft Office Suite or equivalent
- You have excellent reading and typing speeds (you will be handling a lot of messages per day in an online setting using our internal chat tools)
- You enjoy growing and being a part of online communities
- You enjoy working with people and talking to the public and customers
- In this role you will need deep knowledge of our games so you should like to play our games or another mobile game at a high level
Some other things that help are
- Gaming industry customer service experience
- You are considered a pro player in any online game
- You have run a clan/guild in an online game
- You have a bachelor's degree or equivalent
- You have experience writing technical content
- You have experience with having an online presence/persona on social media
- You have experience with Adobe Photoshop and other image-editing software
While everyone on our team is different, to thrive here you should...
- Be self motivated, take pride in your work and enjoy huge amounts of ownership
- Set aside your ego and have wonderful arguments with your coworkers in order to create something better than any one person could individually
- Challenge your own assumptions and use data to make decisions whenever possible
- Be passionate about teaching others what you know and continuing your own growth every day
- Not be afraid to fail, you experiment and learn from your mistakes
Open availability is required.
In order to meet the support requirements of our communities, A Thinking Ape supports our players seven days a week! While you will only work 5 days a week, you must be available to work on any of the 7 days in a rotating schedule.
What’s in it for you
At ATA you’re offered a flexible, safe, inclusive environment in which you have the autonomy to do your best work, surrounded by a strong team and with the encouragement of supportive leadership that doesn’t just care what you’re doing, but how you’re doing. You’re trusted, respected, listened to, cared for and valued. You take on thought-provoking projects and tackle fun problems alongside people who are equally invested in making meaningful contributions and seeing new ideas come to life. You know how your work aligns with the company’s goals. Your career is given the space and resources to progress. You accomplish things that make you proud. You are compensated competitively, your health and wellbeing are top priorities and you enjoy plenty of perks. You build communities, take ownership, have wonderful arguments, let the best ideas win and keep growing. You don’t just work for ATA, you are an integral part of ATA.
Our commitment to inclusion
At ATA we build communities. But community extends beyond our players: it also encompasses our employees and candidates. We support diversity in the workplace and always strive for inclusion. Part of this is selfish; we believe we’ll make better decisions if we’re able to tap into a variety of different perspectives. But we also care that our employees and candidates feel valued and comfortable being themselves. We are proud of the wonderful people, workplace and culture that ATA has fostered since its inception.
Discover even more
Check out our story to find out how we got to where we are today, and learn about our culture by following @athinkingape on social. You can also listen to Kenshi Arasaki, ATA CEO & Co-Founder, talk about what it’s like to work here.