Astera Labs is a global leader in purpose-built connectivity solutions that unlock the full potential of cloud and AI infrastructure. Our Intelligent Connectivity Platform integrates PCIe, CXL and Ethernet semiconductor-based solutions based on a software-defined architecture that is both scalable and customizable. Inspired by trusted partnerships with hyperscalers and the data center ecosystem, we are an innovation leader of products that are flexible, interoperable, and reliable. We are headquartered in the heart of California’s Silicon Valley, with R&D centers and offices in Taiwan, China, Vancouver and Toronto, Canada, and Haifa, Israel.
As a Sales Operations Intern, you will play a crucial role in supporting our customer-facing teams. You will have the opportunity to gain hands-on experience providing support and optimizing our sales processes.
Responsibilities:
AI Integration Capstone: You'll be tasked with presenting a proposed AI-centered optimization for our sales process. This includes gaining an understanding of our current procedures, researching new AI tools, and putting together a presentation which you will deliver to one or more VPs outlining your findings and suggestions.
CRM Administration: Handling customer data within our CRM platform, Salesforce, ensuring its accuracy and completeness. This may include data entry, data cleaning, quote/pricing maintenance, PN creation, user management, customization, and workflow automation. This could also include creating reports and customizing dashboards to analyze customer data and trends.
Customer Forms: Completing and submitting customer forms and requested data accurately and in a timely manner. This could include Vendor Setup, PN validation, ECCN/HTS requests, inquiries we receive from our company website.
Customer Operations: Participate in customer operations initiatives and documentation efforts. Assist with processing customer orders and inquiries in a timely and efficient manner, collaborate with cross-functional teams to coordinate logistics and shipment of products, maintain accurate records and documentation related to customer accounts and transactions.
Qualifications
- Currently pursuing a degree in Business, Supply Chain Management, or a related field
- Strong communication and interpersonal skills, with the ability to interact with customers and colleagues effectively
- Excellent organizational and time management abilities, with a strong track record of attention to detail
- Proficient in using Microsoft Office suite (Word, Excel, PowerPoint)
- Familiarity with customer relationship management (CRM) software is a plus
- Demonstrated interest in AI, semiconductor industry, and or datacenters. As well as a willingness to learn.
Benefits
- Hands-on experience in a fast-paced, customer-centric environment
- Opportunity to develop valuable skills in customer service, operations, and problem-solving
- Gain exposure to various aspects of customer operations, including order management, inventory control, and customer relationship management systems
- Exposure to the inner workings and processes of a leading connectivity solutions company
If you are a driven and enthusiastic individual who is eager to gain practical experience in sales operations, we encourage you to apply for this exciting internship opportunity. Join our team and contribute to the success of our connectivity solutions company.
We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.
