Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.

About the role

We are looking for an experienced and visionary engineering leader to strategically guide our Planning and Staffing team. Planning and Staffing is a fullstack product team responsible for building the functionality that allows Assembled users to plan for what their support needs will be one hour from now, one month from now, and one year from now. The numbers we're responsible for inform hiring of thousands of agents, and our work drives the efficient allocation of millions of dollars across different parts of our customers' support teams. Our work is mathematical and involves the creative use of varied data to produce consistent, explainable, accurate results.

For example, the team’s work on capacity planning enables customers to identify how many people they need in each area of their support organization in order to provide their customers with a high quality of support. This information is used by support teams to plan for training and onboarding, by recruiting teams to plan when to hire, and whom to hire, and by finance teams to manage budgets.

You'll have wide autonomy to make product decisions and be the technical decision maker for your team. You'll end up working with product managers and design extensively to scope a project, engineers to build the product, and the business team to help launch and sell what your team has built. You’ll be working closely with our customers to ensure the team is building the right things and delivering value to our customers.

Responsibilities

  • Lead and mentor teams of passionate software engineers that pride themselves on ownership and impact. There will be opportunities to cultivate manager reports.
  • Recruit, manage, and coach the team to ensure that each person is motivated, excited about work, and performing their best.
  • Set and communicate a clear vision for the future of these teams. It is important to be customer focused and wear a product manager hat when needed.
  • Lead the team on technical decisions. You'll be accountable for technical decisions on the team. You'll lead the team in the right direction technically and ensure that the team is thinking through tradeoffs between the long and short term.
  • Ensure on-time, high quality product delivery to ensure we are getting value to our customers quickly and effectively.
  • Keep the engineering quality bar high. Drive adoption of engineering best practices. Be hands-on in technical architecture reviews and ensure our infrastructure scales to appropriate levels as we continue to grow. Make contributions to code if needed.
  • Communicate cross-functionally with customers and business to ensure that everyone at Assembled understands the importance of what the team is building and that communication lines are open. You should help the team empathize with customer needs.
  • Drive initiatives that improve our operational excellence, technical architecture, cross-team/organization communication, and recruiting.
  • Work in a fast-paced, rapidly changing environment. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. The ability to thrive in ambiguity and change is critical.

Preferred Qualifications

  • 2+ years of experience as an engineering manager, 5+ years of professional work experience in software development.
  • Strong track record of coaching engineers to achieve their peak potential.
  • Located in greater San Francisco Bay Area or be willing to relocate to the San Francisco Bay Area.
  • Outstanding customer-centric mindset, growth mindset, and a hunger for problem solving and impact. Able to take ambiguous problems and turn them into technical stories. 
  • Strong history making sound product decisions. You should have demonstrated that you're able to ship lasting, high quality, high value products.
  • Can dive into our infrastructure, intuit how it works, and be able to have a strong intuition for suggestions that will lead us to a stronger engineering position.
  • You should be comfortable writing code and be able to dive in and fix issues.
  • Experience closing competitive candidates for their team and the ability to craft and convey compelling visions of the future.
  • High emotional intelligence and empathetic personality. A strong ability to read between the lines and genuinely connect with a diverse range of fellow colleagues.
  • A voracious and intrinsic desire to learn and fill in missing skills. An equally strong talent for sharing that information clearly and concisely with others.
  • Are comfortable with ambiguity and rapidly changing conditions. You view changes as an opportunity to add structure and order when necessary.

Our U.S. benefits

  • Generous medical, dental, and vision benefits 
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
  • Paid parental leave 
  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
  • 401(k) plan enrollment

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Assembled’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.