Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more!

Signs of traction

Over the last year and a half, we’ve achieved several significant growth milestones, including:

  • Growing revenue by 5x while also delivering a 200+% NRR (net revenue retention)
  • Tripling our customer base, with notable new customers including Zoom, Asana, Wynn, Color Genomics, and Restaurants Brands International in addition to existing customers like Etsy, Stripe, Monzo, Notion, and others
  • Building out leadership in Sales, Marketing, Partnerships, and UX with SaaS veterans from Shopify, Atlassian, Flexport, and Stripe
  • Growing the Assembled team by 5x (from 12 to 65 people)
  • Launching several new product updates, including a revamped scheduling experience, agent scorecard, algorithmic scheduling automations, reporting API endpoints, and contact platform integrations
  • Forming additional strategic partnerships with leading customer experience companies, including UJET, Five9, and MaestroQA

We're looking for an Account Executive to help us win new customers. We're looking for someone who is confident in generating their own pipeline, closing customers and building our overarching sales strategy. As an early member of the sales team, you'll be on the ground floor of building our sales team. You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale.

Responsibilities

  • Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
  • Experiment and test new outbound lead generation channels and determine how to scale them
  • Own opportunities from start to finish — including demos, negotiation, security and procurement
  • Be a trusted advisor to prospective customers
  • Work closely with Customer Success to ensure that your customers are successfully onboarded
  • Work cross-functionally with Marketing and Engineering to share feedback from customers
  • Use your learnings to build and iterate on our sales philosophy, playbook and processes

About You

  • At least 3-5 years of closing experience working with a customers, ideally with a SAAS product
  • High attention to detail with strong verbal and written communication skills
  • Desire to learn a technical product and effectively communicate Assembled's value to potential customers
  • Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up
  • Team player who is highly collaborative and goal-oriented
  • Comfortable working in ambiguous and rapidly changing environment

Our team continues to grow and we are looking for new members to help us transform and elevate customer support. Our values are: act like a support agent, bias towards action, and 1% better each day! We support our team by offering the following benefits: 

Monthly benefits:

  • $100 Community Support Agriculture (CSA) credit 
  • $50 Assembled user credit 
  • $100 professional development/general wellness (fitness, mental health, or professional development)

General benefits:

  • 401K through Guideline 
  • Dental insurance through Principal 
  • Health insurance through Anthem 
  • Parental leave
  • Life insurance through Guardian
  • Additional coverage (accident, hospital, and critical illness plan) through Voya
  • Commuter benefits
  • One time $300 credit for improving your home workspace

Office Perks:

  • Weekly catered lunches (3 times a week)
  • Happy hour every other week
  • Cometeer Coffee

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