Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!
About the team:
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the role:
- Build frameworks, policies, and procedures to combat fraud
- Handle fraud escalations from the Level 1 operations team, and investigate, document, and escalate any incidents, as well as suggest and align on remediative and preventive measures
- Monitor and test the effectivity and resilience of rules, processes, policies, programs, and continuously improve them
- Report on relevant metrics: Fraud rates, fraud detection SLAs, etc.
- Work with card issuers and schemes to investigate card-fraud-related cases
- Help to manage the software we use to manage fraud, and continuously look for new technologies to improve our capabilities and automate our operations
- Create, align, own the strategy to manage fraud on daily basis across the company, in a scalable and cost-effective manner, including strategies to improve accuracy and automation
- Work closely with relevant stakeholders - like Product or Compliance - to rally everyone around creating strong and effective practices across the company
- Present the fraud updates to Aspire’s Risk Committee
- Assist in managing other fraud-related operations and actively contribute to the implementation of fraud operations initiatives
Minimum qualifications:
- At least 5 years of experience working in a payments-related role, and at least 3 years in a risk/fraud-related role
- Deep understanding and knowledge of card scheme rules, fraud rules, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence
- Understanding of payment & fraud-related regulations
- Comfortable with spreadsheets/formulas, data analysis and visualization (e.g. pivot tables, PowerBI, Tableau)
- Excited to work in a fast-paced startup and ever-evolving environment
What we offer
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum).
- Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
Equal Opportunity Statement
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.
