Inizio is a strategic partner for health and life science businesses. Inizio unlocks the value of healthcare innovation by connecting best-in-class strategic, analytic, and creative capabilities. We bridge scientific knowledge, market intelligence, actionable data, cutting-edge tech, and creative execution- to provide the tailored skills and support that our clients need. We’re a truly global partner with more than 12,500 experts operating in over 50 countries covering all major health and life sciences markets.
About the role
We are seeking a highly skilled and experienced CRM Project Manager to join our dynamic team. As a CRM Project Manager, you will be responsible for leading and managing all aspects of CRM projects from initiation to completion. You will collaborate with cross-functional teams to ensure successful delivery of CRM solutions that align with business goals and objectives. This is a hybrid role and a fixed term contract for 9 Months.
What you will be doing:
Project planning and management
- Develop and execute comprehensive project plans, including scope, timeline, budget, resources, and deliverables.
- Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project completion within defined parameters.
Stakeholder Engagement
- Communicate effectively with stakeholders to understand their requirements and expectations.
- Facilitate stakeholder meetings and workshops to gather feedback, provide updates, and address concerns.
- Provide clear direction, set priorities, and resolve conflicts as needed.
- Work closely with business stakeholders to define CRM requirements and translate them into actionable project plans.
- Ensure that CRM solutions meet business needs and provide value to end-users.
Vendor Management
- Collaborate with third-party vendors and consultants to leverage their expertise and resources as needed for CRM project delivery.
- Monitor vendor performance and adherence to contractual agreements.
Quality Assurance
- Establish and enforce quality standards for CRM solutions, ensuring compliance with industry best practices and organizational standards.
- Conduct thorough testing and quality assurance activities to validate system functionality and performance.
Change Management
- Develop change management strategies to facilitate smooth adoption of CRM solutions within the organization.
- Provide training and support to end-users to maximize system utilization and user satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, or related field. Master's degree preferred.
- Proven experience as a CRM Project Manager or similar role, with a track record of successfully delivering CRM projects on time and within budget.
- In-depth knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) with Hubspot experience being highly favorable.
- Demonstrated project management skills.
- Excellent communication, leadership, and interpersonal skills.
- Ability to effectively manage multiple priorities and thrive in a fast-paced environment.
- Relevant certifications (e.g., PMP, HubSpot Admin) preferred.
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional development and growth
- Collaborative and supportive work environment
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
