As a member of our growing Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning.
The Renewals team is an integral part of Asana's success partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and driving a high degree of customer satisfaction.
What you'll achieve:
Own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Negotiate and execute renewal contracts that align to customer goals (in partnership with Finance and Legal)
Identify at-risk customers and develop prescriptive plays that would mitigate against this potential churn
Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Maintain and report an accurate rolling 90-day forecast of renewals
Assist with enhancing and improving systems and processes to increase efficiencies
3-5 years of experience in SaaS renewals management/ sales
Experience partnering with other Sales Managers/CS Leaders to achieve common goals
Shown discovery, negotiation and closing skills
Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
Approaches work with empathy and a creative, problem-solving mindset
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Flexible mindset approach
Proficiency with Salesforce
Asana helps teams orchestrate their work, from small projects to strategic initiatives. More than 75,000 organizations and millions of users rely on Asana, including AirAsia, AllBirds, Grab, KLM Air France, Kohl’s, Sephora, Traveloka, and Viessmann. Asana has been named a Top 5 Best Workplace and the #1 Best Workplace in the Bay Area by Fortune three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. With nine global offices, including a San Francisco headquarters and flagship offices in Dublin, New York, Sydney, and Tokyo, Asana is always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.
Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status, and we'd love to learn about what you can add to our team.