Aruliden is an independent award-winning brand creation and product innovation agency founded in 2006, by Rinat Aruh and Johan Liden. We create brand, products and experiences that matter. We work with a diverse range of Fortune 100 as well as startup clientele in the Beauty, Lifestyle, and Consumer Technology space, often rethinking categories and industries. Design excellence shows up in all parts of our work, from Strategy to Digital content creation with deep roots in bringing brands to life in non-traditional ways. With offices in NYC, SF, and Amsterdam our team of 50 works with global brands and clients throughout the world to create cultural impact through design.

As the Account Executive, which is a hybrid project and account coordinator role, you’ll drive strong partnerships with clients, from initial new business efforts through execution. You will be responsible for supporting project development from concept to delivery, providing guidance for internal teams, establishing meaningful relationships with our clients, and building upon our growth through new business. This role will support a team who are responsible for day-to-day account operations and relationship management. You should have experience with overall account management, account growth, and ability to develop approaches and targets that meet the business goals of our clients.

This role requires strategic thinking, obsessive organization and strong communication skills. You must be able to keep sight of the big picture while focusing on the minutia, supporting and contributing to teams, keeping calendars, tracking budgets and liaise with clients when necessary and appropriate.

What it will take:

  • Organize, attend and lead new business meetings
  • Create clear and compelling Scopes of Work
  • Negotiate scope, timeline, pricing and secure PO’s in partnership with clients
  • Resource project teams
  • Prepare internal project briefs and lead kickoffs to help onboard teams
  • Contribute to the design process by having a point of view on the brand vision, strategic direction, and business objectives
  • Collaborate across disciplines to track overall project health, as the owner of the project
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Help identify organic growth opportunities with existing clients and initiate long-term planning with internal teams to bring these opportunities to fruition
  • Establish project requirements, priorities and deadlines both internally and with clients
  • Develop and maintain appropriate levels of communication with the client, internal team members, and staff to ensure proper coordination of all project scopes and deliverables
  • Responsible for keeping all projects up to date in Aruliden’s internal project management tool (Mavenlink) to ensure project profitability and efficiency, on an ongoing basis
  • Work closely with finance and leadership team to understand overall project profitability & bottlenecks
  • Review, prioritize and communicate daily/weekly project requests and timelines with the brand, product, and strategy teams
  • Identify appropriate resources based on project scopes and to evaluate teams for assigned projects
  • Monitor and manage multiple project work-flows with respect to resources and schedules and revise as appropriate to meet changing needs or requirements
  • Follow up with team members and project stakeholders regarding project status
  • Maintain constant knowledge for current and upcoming projects
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Establish project requirements, priorities and deadlines both internally and with clients
  • Create clear and compelling Scopes of Work
  • Negotiate scope, timeline, pricing and secure PO’s in partnership with clients

What we look for:

  • 3-4 years of account management experience in brand, design and/or innovation working across branding, digital, product, environment and marketing projects
  • Strong communicator
  • Solution-oriented with a positive attitude
  • Self-motivated by an extremely collaborative and fast-moving environment
  • Passion for design, brands and trends
  • Excellent communication, organization and time management skills
  • Energetic self-starter who isn’t afraid to jump in and roll up their sleeves
  • Proficient with Resource & Project management applications similar to Mavenlink and/or 10,000 ft
  • Strong and driven, but knows when to go with the flow and changes in the process 

This role is based out of the Aruliden Amsterdam office.

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