Account/Project Manager

Aruliden is an award-winning brand creation and product innovation agency founded in 2006, by Rinat Aruh and Johan Liden. We create brands, products and experiences that matter. We work with a diverse range of Fortune 100 as well as digitally native brands in the Beauty, Lifestyle, and Consumer Technology space, rethinking categories and industries through design. With offices in New York City, San Francisco, and Amsterdam our team works with global brands and clients to create cultural impact, fueled by business growth

The Account/Project Manager is an important role and you will manage key clients and projects, bringing strategic insights and opportunities forward, working closely with the internal design team while managing the expectation of the external client. You’ll bring your considerable operational, organizational and vendor relationship skills to work with internal teams and clients to help manage expectations and optimize our creative output.

Responsibilities:

  • You are involved throughout the entire lifecycle of a project-from kickoff-to launch and every point in between
  • Ability to interpret client briefs and establish project requirements, roles and responsibilities, priorities & deadlines to be aligned on both internally and with clients
  • Create clear and compelling Scopes of Work 
  • Prepare internal project briefs based on converted scopes and lead kickoffs to help onboard teams
  • Prepare and communicate detailed project plans inclusive of project milestones, workstreams & activities and manage delivery of the project according to this plan
  • Track project progress and provide regular recaps and status reports to project team and key client stakeholders
  • Keep the team on track using exceptional communication skills, scheduling internal meetings as well as external presentations, and create clear process documentation
  • Manage and adjust for any changes in project scope, schedule and / or budget
  • Manage the relationship and communication with the client and all stakeholders, ensuring delivery of the highest quality service, and solicit and act on client feedback
  • Responsible for keeping all projects up to date in Aruliden’s internal project management tool (Mavenlink) to ensure project profitability and efficiency, on an ongoing basis
  • Communicate project requests and timelines as well as burn reports with the product design, customer experience design, and strategy teams
  • Monitor and manage multiple project workflows  
  • Gain a deep understanding of the different expert sub-functions within the Design Team and understand the intricacies of each: Product Management, Industrial Design, CX Strategy, Manufacturing Production
  • Resourcing: Identify project teams based on scopes of work in partnership with Account Supervisor and Director. You will proactively sound the alarm on issues that may derail our process/timeline

What we look for:

  • 3-5 years of account/project management experience with foundational knowledge in industrial/product design, tech innovation, manufacturing, and/or packaging design projects
  • Solution-oriented with a positive attitude
  • Motivated by an extremely collaborative and fast-moving environment
  • Passion for product design, technology, and innovation 
  • Able to effectively communicate within the team/org and negotiate timelines, decision making, and feedback
  • Able to act as the primary source of contact but still have the confidence to ask for help
  • Proficient with Google Workspace (Sheets, Docs) and Microsoft Office Suite (Excel, Word, Powerpoint)
  • Proficient with Resource & Project management applications similar to Mavenlink and/or 10,000 ft
  • Strong and driven, but knows when to go with the flow and changes in the process

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