Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, offering more than 1 million works by 100,000 artists from 4,000 leading galleries, fairs, auction houses, and institutions across 190 countries.
Do you have a passion for customer experience? Do you want to contribute to Artsy’s growing marketplace?
We’re always looking for people to join our customer experience team at Artsy, and sometimes timing is everything. That’s why we want to hear from you…whenever!
Submit your application today and we’ll keep your information on file. When we have an opening, we’ll reach out if there is a match.
The customer experience team at Artsy aims to provide world class support to our growing marketplace. Roles are based in either London or New York City. Regular weekend hours may be required, as well as occasional holidays.
This team is the first point of communication for all queries across Artsy’s community, including collectors, gallery partners, and art enthusiasts. You will solve the novel problems that arise from the digital transformation of an industry, and provide support as unique as the items we sell. Oftentimes there won’t be a clear answer to a customer’s problem, and our ambitious and rapidly evolving team will rely on you to be curious, use your judgment, take calculated risks, and seek out the answers you need to solve complex customer issues.
The ideal candidate thrives under ambiguity, is an effective communicator and an expert problem solver, able to remain calm under pressure and patient when navigating clunky internal systems. You will work in one of the most cross-functional roles at Artsy, collaborating regularly with account representatives, the marketing team, and product and engineering to continually improve the customer experience.
What We Offer:
- Opportunity to reimagine the art industry while working with a talented, diverse, international team.
- Competitive salary and equity
- Flexible time off: we empower Artsy employees to take time off based on their desires and needs that matter most to them
- We are a distributed-first company where employees have the flexibility to work from home. Offices are available for employees in New York, London, and Berlin. (In-person recommendations, and location will vary by role)
- Comprehensive healthcare & benefit options specific to each region and/or location
- Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
- Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more
Artsy Values
Artsy has five core values that will inform your experience at Artsy.
For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.
Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.
