As a Sales Development Representative, you will be responsible for handling incoming phone calls and sales chats from the Articulate website—answering questions and passing more complex questions or opportunities to the appropriate Articulate team member. You thrive in a fast-paced environment with tons of autonomy, love high-volume, and work well as part of a team that is laser-focused on providing an outstanding experience for Articulate prospects and customers. During times when there are no incoming calls or chats, the Sales Development Representative will perform scripted outbound sales activities. 

What you’ll do

  • Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
  • Work cooperatively with other Articulate teams to deliver an exceptional customer experience 
  • Answer basic questions from prospects and customers
  • Transfer more complex questions or situations to the appropriate frontline team
  • Track and gather evidence from calls and chats for high-priority customer issues or needs  
  • Surface ideas to improve customer self-service options 
  • Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment 
  • Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)
  • Reach out to prospects and customers to conduct scripted sales activities during periods of no inbound activity
  • Other sales support duties as assigned

What you should have

  • Minimum two years of experience in a business development or sales support role
  • Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
  • Adept at finding answers on the spot and handling uncertainty from customers and prospects
  • Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
  • Positive, energetic phone presence
  • Outstanding written and verbal communication skills
  • A can-do, positive attitude
  • Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows 
  • Thoughtful, trustworthy doer
  • BA or BS degree or equivalent experience

You’re the ideal candidate if

  • Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems
  • Fundamental understanding of lead and sales development best practices
  • Experience working in a remote environment

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002 and led by CEO Lucy Suros, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. 
 
Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
 
Named one of Inc. Magazine’s Best Workplaces 2020 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.  In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
 
Articulate welcomes different voices and viewpoints and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, native language, pregnancy status, physical size, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.
 
(For information about Articulate's privacy practices, please view our Privacy Notice)

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