Arkansas Center for Data Sciences (ACDS) is helping Shiloh Technologies hire an IT Support Specialist in Rogers, AR

About the Employer: At Shiloh, we are changing the way people think about analytics. Our goal is to help make the complex accessible: to transform what was once hours of manual number crunching into a quick, efficient process that delivers immediate value. The benefits of our solutions are shared all around: organizations reap the rewards of deeper insights and faster, more accurate data, while the people behind the data enjoy higher confidence, lower stress and a healthier work-life balance.

We are dedicated to innovation—we are always looking for ways to leverage our rich history and collective knowledge to fuel a brighter future for our team, clients and community.

Responsibilities:

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with clients to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Develop methods for improving current processes, procedures and customer relationships
  • Promote and implement company standards
  • Required to work non-standard (On-Call) hours, nights, weekends (on rotational basis) and/or holidays
  • Other duties as assigned

What's a successful candidate look like?

  • 6 months-1 year of IT internship or job experience 
  • College degree with computer-related courses or a combination of education, bootcamp, or related experience
  • Knowledge of DB structure and schemas
  • Experience with Microsoft Excel 
  • Knowledge of data analytics and statistics
  • Demonstrated usage of analytical or BI related tools

Requirements:

  • Ability to work in the United States without a current or future need for sponsorship
  • Ability to work onsite at office in Rogers, AR and remotely when needed

What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 

How does the interview process work? We want to get to know you! ACDS will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!

Meet the team and join an upcoming virtual webinars via zoom; dates and details on our events page

Check out our YouTube page for past webinars and career tips!

Learn more about us @ www.acds.co & LinkedInFacebookInstagram & Twitter

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