This position is responsible for managing the dental transcribing team as well as entering/maintaining dental notes for dental field team. Performing necessary administrative tasks in for clinical operations team.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Transcription team management including performance review and training
- Assigning sessions to transcribers for notes entry
- Enter chart notes for dental field team assigned as chart notes are received
- Q&A notes for accuracy on a monthly basis and escalate issues when needed
- Perform other duties as necessary
EDUCATION & TRAINING REQUIREMENTS
- High School diploma or equivalent
- 1-3 years of medical scribe experience preferred or relevant work history
- Management experience preferred
OTHER QUALIFICATIONS
- Problem solving—the individual identifies and resolves problems in a timely manner
- Customer service—responds promptly to customer needs regarding notes delivery, solicits operations team feedback to improve service, responds to requests for service and assistance and meets commitments.
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
- Able to work in team environment.
- Able to work in remote setting.
- Ability to lift 15-20 lbs.
PHYSICAL EFFORT & WORKING CONDITIONS
Work is performed in a remote setting from home with minimal exposure to health or safety hazards Substantial time is spent working on a computer.
