Compassionate Care Tailored to the Unique Needs of Seniors
Aria Care Partners is the next evolution of Senior Dental Care and Senior Vision Services. As the largest national specialty provider of onsite oral, vision, and now hearing services within a skilled nursing environment, we understand the unique needs of communities and their patients and the importance of quality care and outcomes.
THE POSITION:
Clinical Support Specialists are responsible for meeting the needs of our customers by working with the nursing homes, responsible parties, and the internal teams at Aria to ensure our standards of care are being met each day.
Benefits:
Full Benefits: Medical, Dental, Vision, 401K, PTO, EAP, etc.
13 Paid Holidays including 1 week between Christmas and New Years
THE LOCATION:
This position is located in our Omaha, NE office with a HYBRID work schedule from home 2 days per week after 6 months.
ESSENTIAL DUTIES:
- Use reports to build monthly clinical schedules for your team. Communicate monthly schedules to all parties involved.
- Prepare patient lists for scheduled on-site clinical visits.
- Track and schedule requests to ensure those patients are seen on upcoming visits.
- Frequent communication with nursing homes prior to clinical visits to confirm receipt of patient list and ask for additional consents.
- Coordinate Telehealth appointments as necessary.
- Remain accessible to clinical team throughout day.
- Request current patient census and face sheets from facilities.
- Track and schedule denture stops to expedite denture delivery.
- Handle emergency calls/forms as they come in. Contact doctors and schedule emergency visits.
- Speak to responsible parties and explain treatment provided/recommended.
- Approve/deny referrals and communicate with nursing facility throughout process.
- Use metrics provided to increase efficiency of clinics and service delivery.
- Use survey results to drive higher customer satisfaction scores.
- Available to travel as necessary – minimal travel expected.
- Perform other duties as necessary.
REQUIREMENTS:
- Customer service experience preferred.
