Customer Success Manager

Remote - US Based

Argyle is a fast-growing remote-first Series B startup that has reimagined how we access and use employment data.

At Argyle, we recognize that employment data is owned by the individual it represents. By building the first gateway to employment data, we’re unlocking a dataset that has been monopolized by a single giant corporation (name omitted because of decorum) for 70 years. In turn, we’re making it easier, faster, better, wiser for innovative companies to put employment data to work for their users, enabling access to products and services that improve lives.

If you rent an apartment, buy a car, refinance a home, apply for a loan — the first question you’ll often be asked, “how do you make money?“. You’d think information so foundational to our economy would be simple to manage, transfer and control — but it isn’t.

Argyle is the easiest way for people to instantly share their income and employment data with any product or service. Users exercise complete control over how their data is accessed, and businesses receive real-time access to this data via the Argyle API.

Our team is a fun and passionate group of people, working remotely across 24 countries and counting. Learn more about our team on our about page.

About the team

The Customer Success team at Argyle combines product, technical, and industry knowledge to help our customers achieve the most from the Argyle product. We believe that there is incredible value in harnessing payroll information, and we help implement and support solutions for our clients to leverage that data.

What will you do?

You will be the primary point of contact for our most strategic customers and will work with them through all stages of the process, including integration, scaling, product expansion, and account management. You will be responsible for working directly with our product team to help them create the applications that will achieve our vision. You will also be tasked with helping to build a materials and processes to enable a repeatable customer success model.

  • Help build the client onboarding process and ensure that Argyle provides an excellent client experience, including updating processes to reflect ongoing client feedback
  • Develop and monitor the KPIs and other performance metrics we will use to track and improve the onboarding experience
  • Build and manage multiple client relationships, including proactively engaging with key contacts, identifying and tracking any issues to resolution, and gathering feedback on the onboarding process and platform experience
  • Build the systems to create a scalable customer success department
  • Work closely with the support team as a point of escalation for complex issues.

What are we looking for

  • You have 3+ experience in a customer-facing, solution-oriented role
  • Ability to develop strong, long-lasting client relationship
  • Desire to get (more) technical and the ability to learn the ins and outs of Argyle's API
  • Excitement to work in a high-growth environment, and to build scalable processes and tools as required

Why Argyle?

  • Remote first company
  • International environment
  • Flexible working hours
  • Stock Options
  • Flexible vacation leave
  • $1000 after a month of employment to set up your home office.
  • MacBook
  • Annual Company Performance Bonus

Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

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