Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

  • Comfortable bringing their whole selves to work. 
  • Confident that they will be treated respectfully. 
  • Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

 

The role will work hybrid (no less than three days per week on-site) at our San Antonio, TX office.

 

Job Responsibilities:

 

Network Monitoring

  • Continuously Monitor network performance and ensure availability and reliability.
  • Use network monitoring tools to analyze performance and detect abnormalities or potential problems.
  • Identify and resolve incidents to minimize downtime.

 

Incident Response

  • Respond to alerts and incidents, ensuring a timely resolution.
  • Escalate issues to higher-level support teams when necessary.
  • Document incidents and resolutions for future reference.

 

Troubleshooting

  • Diagnose and resolve network-related problems.
  • Work closely with other IT professionals to troubleshoot and resolve issues.

 

Configuration Management

  • Assist in the configuration and maintenance of network devices, such as routers, switches, firewalls, and load balancers.
  • Implement and maintain network security protocols.

 

Collaboration

  • Collaborate with other IT teams, including system administrators, software developers, and security professionals, to ensure seamless network operation.
  • Participate in cross-functional teams for projects and initiatives.

 

Documentation

  • Create and maintain documentation related to network configurations, processes, and procedures.
  • Update network diagrams and documentation as changes are made.

 

Reporting

  • Generate reports on network performance, incidents, and resolutions.
  • Provide regular updates to management on the status of network operations.

 

Continuous Improvement

  • Identify opportunities for improving network efficiency and performance.
  • Stay current with industry trends and emerging technologies.

 

On-Call Support

  • Participate in on-call rotations to provide 24/7 support for critical network issues.
  • Respond to emergencies and perform troubleshooting outside of regular business hours.

 

Minimum Qualifications

  • Strong knowledge of networking protocols and technologies. Minimum three (3) years’ experience.
  • Experience with network monitoring tools.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced, dynamic environment.

 

Preferred Qualifications

  • Bachelor’s degree in information technology, computer science, or a related field from an accredited college or university.
  • Relevant certifications (e.g., Cisco Certified Network Associate - CCNA, CompTIA Network+).

 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. 

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The company is a wholly owned subsidiary of Brookfield Reinsurance Ltd. Argo and its insurance subsidiaries are rated ‛A-’ by Standard and Poor’s. Argo’s insurance subsidiaries are rated ‛A-’ by A.M. Best. More information about Argo is available at www.argogroup.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

  • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.

  • Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, and holiday hours.

  • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.  In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.  

  • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.

  • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.

  • Active community outreach and volunteer programs.

  • A generous Employee Referral program that results in approximately 25% of all new hires annually.

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