At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference.  You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   View the latest Investor Presentation to learn more about Argo.   

Argo Group has a challenging and exciting opportunity for a Service Delivery Manager, Infrastructure located in an Argo office or 100% remote. This position will be responsible for managing the delivery of one or more IT infrastructure services and or processes, working with vendor partners, IT, and service users to ensure IT services defined by statements of work and service level agreements are met. Must possess expertise in infrastructure management within complex environments and be highly skilled in communication, influencing others and result/outcome orientation.

What You Can Do:

  • Support governance of Disaster Recovery Orchestration plans/documents. Understand technical requirements and steps to recover applications and services to DR sites.

  • Manage delivery and full lifecycle of services for organization’s technology infrastructure computing platforms including data networks, data storage, servers, backup, and databases.  Influence and consult to proactively identify and manage opportunities and issues.

  • Work with the internal/external resources for the planning and execution of DR tests.

  • Support application and service onboarding into DR orchestration service.

  • Manage DR Orchestration service management tool and identify potential improvement areas to enhance service efficiency.

  • Collaborate with internal and external audit resources to produce reporting on status on IT infrastructure related controls.

  • Proactively review IT infrastructure procedures and controls to ensure we are meeting regulatory requirements.

  • Coordinate with IT resources to ensure continuous improvement of process, procedures, and IT infrastructure controls.  

  • Utilize metrics and reports to monitor and ensure performance meets service requirements defined by service level agreements (SLAs).

  • Streamline services to improve efficiency, quality, and usage.

  • Act as an escalation point to work with the business, IT and vendors to resolve performance or process issues.

  • Keep abreast of technology and industry trends.

What Tech Stack Will You Use:

  • Servers running Microsoft and Linux OS

  • Enterprise class storage

  • CISCO networking equipment

  • SQL and Oracle databases

What You Need:

  • 5+ years of experience providing IT service delivery with at least two years managing service delivery and disaster recovery.

  • Experience planning, managing, and delivering information technology services to meet organizational goals, service level agreements and statements of work.

  • Understanding of current and emerging technology for large, high-scale applications that integrate into multiple systems.

  • Bachelor’s degree in Computer Science, Information Technology, or related field – or a combination of education, training and experience that equates to the required degree
  • ITIL/ITSM experience and certification

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department.

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes. 

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
We are committed to:

 

  • The entrepreneurial spirit

  • Doing the right thing

  • Collaborating

  • Respecting each other


We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 


Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

  • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.

  • Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.

  • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.   In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K (US-based employees), generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.  

  • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.

  • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.

  • Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.

  • A generous Employee Referral program that has resulted in 25% of all new hires this year.

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