At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference. You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence. View the latest Investor Presentation to learn more about Argo.

Main Purpose of Role

The Business Analyst position will be based in the Digital Delivery Team and will be responsible for gathering and understanding the business needs of Argo’s International Operations to support the successful delivery of an annual change programme. The BA will ensure together with the internal DTS team that these needs are accurately translated into business and technical solutions. They will be working across a range of projects and through close collaborate with the Quality Assurance and Development teams ensure delivery according to business requirements within the timelines agreed with the business functions.

Key Accountabilities

Business Analyst for Argo’s International Operations:

Interpret users' business needs and produce functional specifications/descriptions
Analyse and document business processes
Assess impact of changes to other applications and business users
Requirements Management – end to end management of requirements with full traceability
Ensure timely sign-off of requirements
Work closely with development to ensure that development is in line with business needs and priorities
Assist the Quality Assurance Team in preparation of test strategies and plans
Assist and coordinate UAT
Prepare and deliver user training
Carryout change request estimating and planning
Escalate risks and issues to the project manager which could adversely impact the outcome of the project.
Manage user expectations
Any other general project related duties as specified by the Digital Delivery Manager.
Ensure compliance to SDLC

Role Requirements

Skills/Competencies

Good understanding of SDLC methodologies
Ability to lead user requirement gathering sessions to determine business objectives and requirements
Familiar with visual models including: conceptual models; process flow diagrams, state change diagrams, user case diagrams etc.
Basic level SQL skills – good understanding of RDMS
Adept in using Microsoft Office products
Experience of user acceptance testing
Experience of working on multiple projects at a time
Experience of working under high pressure environment and on time critical projects
Very good verbal and communication skills
Methodical and good attention to detail

Qualifications

Bachelor’s Degree in a Science discipline (preferred)
ISEB/ISTQB foundation certificate (preferred)
LLMIT or LM1/LM2 certified (preferred)

Experience

Experience working as a Business Analyst within the London Insurance Market, minimum 3 years
Experience delivering IT change and operating model improvements
Experience with Policy Administration System Implementations and/or change
Exposure to integration work with APIs would be beneficial

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department.

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.
We are committed to:

The entrepreneurial spirit
Doing the right thing
Collaborating
Respecting each other

Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.
Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K (US-based employees), generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.
Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
Active community outreach and volunteer programs in addition to matching charitable gifts by 100%.
A generous Employee Referral program that has resulted in 25% of all new hires this year.

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