At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference.  You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   View the latest Investor Presentation to learn more about Argo.   

Responsibility for handling professional and financial lines claims emanating from all policies written by ArgoGlobal and, in particular, Argo Re Bermuda and Dubai taking technical referral from and overseeing third party administrators, adjusters and lawyers with delegated claims authority

 

Key accountabilities:

  • Effective claims handling of professional and financial lines and casualty claims in accordance with ArgoGlobal’s Claims Philosophy and Claims Guidelines, advising on coverage and potential to impact Argo and recommending strategy to bring them to a timely and effective resolution to ensure exceptional customer experience;
  • Overseeing work of Technical Assistant supporting the Bermuda book triaging first notices of loss;
  • Instructing and controlling external service suppliers, including external legal counsel and adjusters;
  • Providing support to the underwriting team, actuaries and senior management including advising on claims related information, drafting and/or approving policy wordings and endorsements, updating on legal trends, attending pre-inception/renewal/claims review meetings as required and assisting in undertaking legal and/or claims studies in potential new markets/product areas;
  • Reporting to senior management, underwriters, finance, actuaries and risk management as required including preparation of claims review reports, attending underwriting, actuarial and claims review meetings and providing appropriate input prior to the ArgoGlobal Claims and Reserving meetings;
  • Ensuring full compliance with all ArgoGlobal stipulated global and local operating protocols, procedures and policies, service standards and FSA and SOX regulatory compliance;
  • Relationship building, developing ArgoGlobal market recognition and promoting the ArgoGlobal brand (including participation in industry conferences/committees, by way of attendance or presentation, steering committee/market meetings, meetings with brokers and insureds to discuss trends and developments and assisting Underwriters in their marketing efforts)
  • Reporting on claims developments to the Claims Managers for Liability and Bermuda and Head of Claims including referral of significant claims and trends;
  • Preparing large loss reports for scenario management and outward reinsurers;
  • Actively participating in and contributing to system and process improvements initiatives and innovations across the International Claims operation as required;
  • Proactively seeking to identify and implement improvements to streamline the claims processes, procedures and systems to drive efficiency whilst promoting best practice and reduce the level of manual or non-value added tasks undertaken by claims handlers;
  • Any other work as may be assigned by the Claims Managers for Liability and Bermuda and Head of Claims, International.

 

Role Requirements:

  • Exceptional technical expertise and analytical skills
  • In-depth coverage knowledge with ability to make own determination/challenge lawyers
  • Excellent verbal and written communication skills
  • Superior ability to solve problems and make decisions with limited direction
  • Self-starter who is results orientated, challenges the status quo and proposes solutions
  • Good at managing upwards and keeping senior management appraised
  • Team player who can motivate people and drive change
  • Ability to innovate and anticipate problems/issues prior to their occurrence
  • Ability to develop excellent working relationships with a variety of internal and external stakeholders
  • Microsoft Word, Excel, Power Point, Outlook and ECF
  • Willingness to travel on occasions
  •  

Required qualifications & Experience:

  • Strong proven track record in handling complex professional and directors’ and officers’ and casualty claims with focus on US exposures
  • Experience in Bermuda claims handling and legal qualification would be beneficial
  • Ability to understand and apply regulatory and legal requirements in the claims context
  • Detailed knowledge of claims life cycle and ability to develop best practice with claims experience

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department.

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes. 

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
We are committed to:

 

  • The entrepreneurial spirit

  • Doing the right thing

  • Collaborating

  • Respecting each other


We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 


Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

  • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.

  • Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.

  • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.   In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K, generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.  

  • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.

  • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.

  • Active community outreach and volunteer programs in addition to matching charitable gifts by 150%.

  • A generous Employee Referral program that has resulted in 25% of all new hires this year.

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