Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   View the latest Investor Presentation to learn more about Argo.   

We are seeking a Duck Creek Program Manager.  This is a critical role in driving a successful Duck Creek implementation across the enterprise.  The role can be based in any of our Argo US offices or remote.

This Program Manager:

  • Provides guidance and works directly with business leaders, business subject matter experts, business analysts and project managers on the execution of the implementation plan
  • Supports the PMO in project management planning and scheduling of implementations
  • Ability to look at the big picture, negotiate through disputes, and provide inspiration
  • Partners with business resources to ensure expected value is delivered by the system
  • Identifies and helps to secure business resources needed for successful implementation
  • Solves problems with business subject matter experts to keep implementation on schedule
  • Communicates with business leaders on implementation plans, resource needs and status updates
  • Provides guidance and work effectively with vendors in the implementation of the Duck Creek system
  • Daily program management throughout the program life cycle
  • Manages program governance (controls)
  • Planning of the overall program and monitoring of progress
  • Responsible for managing the program’s budget
  • Manages risks and issues and takes corrective measures as appropriate
  • Coordinates the projects and their interdependencies
  • Manages and utilizes resources across projects
  • Manages stakeholders’ communication
  • Handles special projects and assignments as requested

Experience:

  • Proven track record managing a large-scale program in the insurance technology space, preferably Duck Creek or Guidewire
  • Experience with Agile methodology
  • Excellent stakeholder management
  • Commercial insurance experience, preferably underwriting or claims
  • Strong verbal and written communications skills
  • Strong planning and organizing skills
  • Experience with technologies frequently used in the insurance market space including Oracle, Java, Windows, preferred
  • Insurance Billing experience, preferred

Education:

  • Required: Bachelor’s Degree in a technical or systems field (i.e. computer science, engineering, math, management information systems, or systems analysis) from an accredited college or university.
  • Preferred: MBA/Masters degree with a relevant concentration from an accredited college or university preferred.

Knowledge, Skills and Abilities:

  • Detail Oriented – pays close attention to details, thorough and accurate in completing work
  • Customer Focus – able to understand and articulate the needs of customers and business partners
  • Resourcefulness – ability to overcome challenges and solve problems, able to move work and get things done, follows through on commitments
  • Team Player – works well as a member of a cross-functional team, approachable and builds effective working relationships
  • Adaptable – copes effectively with complexity and change, able to work in a fast-paced environment and handle multiple tasks
  • Process Oriented – able to work effectively in a process enabled environment, comfortable with being measured and striving for continuous improvement
  • Proficient with PowerPoint, Excel, Word and Outlook

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department.

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes. 

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
We are committed to:

 

  • The entrepreneurial spirit

  • Doing the right thing

  • Collaborating

  • Respecting each other


We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 


Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

  • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.

  • Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.

  • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.   In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K, generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.  

  • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.

  • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.

  • Active community outreach and volunteer programs in addition to matching charitable gifts by 150%.

  • A generous Employee Referral program that has resulted in 25% of all new hires this year.

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