At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference.  You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   View the latest Investor Presentation to learn more about Argo.   

Key Responsibilities: 

 

Business Operations Stakeholder Management: 

  • Responsible to stakeholder communication and management of various operational business users (UW, Claims, Billing and Finance), and leadership. 

  • Manage IT escalations and incidents and recommend operational improvements. 

  • Plan and deliver the system enhancements through defined release cycles as per business priority and operational budget.   

 

Product Vendor Management: 

  • Responsible for working with product vendors to deliver monthly releases timely. 

  • Establish strong relationship with senior management to escalate product issues for a priority off cycle delivery.  

  • Responsible for implementing Argo change management principles on vendor related changes. 

  • Review and process incoming invoices.  

 

Application Support & Team Management: 

  • Responsible for managing Service Level Agreements on incidents and maintenance service requests raised by various business units. 

  • Responsible for accurate and timely month end reporting. 

  • Responsible for defining enhancement release cycles and managing their delivery by implementing standard SDLC. 

  • Support Infrastructure initiatives such as server patches, end of life and security related enhancements. 

 

IT Audit & Change Management:   

  • Support the IT Audit team by assisting in clarifying, prioritizing the inquiries and working with support team to deliver the evidences 

  • As member of Change Advisory board committee, responsible to review the weekly IT changes for completeness and approval     

 

Qualifications: 

  • Experience planning, managing and delivering information technology support for business applications to meet organizational goals, service level agreements and statements of work. 

  • Experience in providing direct support for various business applications. 

  • Experience working with SDLC and ITIL processes. 

  • Bachelor’s degree in Computer Science, Information Technology or related field – or a combination of education, training and experience that equates to the required degree. 

  • Knowledge in Oracle / SQL server 

  • Knowledge in .net Applications 

 

Additional Qualifications: 

  • Insurance Business Knowledge 
  • Vendor Management 
  • Customer Focus 
  • Team Builder & Team Player 
  • Organization/Planning 
  • Result or Outcome Orientation 
  • Communication – Oral and Written 
  • Persuasion  
  • SDLC and ITIL experience 
  • Adaptability 

 

Demonstrate entrepreneurial spirit:

  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.

Do the right thing:

  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.

Collaborate:

  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.

Respect each other:

  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department.

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes. 

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
We are committed to:

 

  • The entrepreneurial spirit

  • Doing the right thing

  • Collaborating

  • Respecting each other


We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 


Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

  • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.

  • Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, holiday and summer hours.

  • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.   In addition to traditional health and wellness plans, benefits include retirement savings, matching 401K, generous paid time off (PTO), paid caregiver and parental leave, employee assistance program (EAP), an employee stock purchase plan (ESPP) offering a 15% discount, and an array of voluntary benefits.  

  • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.

  • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.

  • Active community outreach and volunteer programs in addition to matching charitable gifts by 150%.

  • A generous Employee Referral program that has resulted in 25% of all new hires this year.

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