Argo Group underwrites specialty insurance in niche areas of the property casualty market.  Our team members are critical to our long-term success.  We work together to serve specialty markets, focused on the success of each of our customers by offering specialty coverage through our subsidiaries. Our full line of high-quality products and services is designed to meet the unique coverage and claim-handling needs of our clients.   Learn more about Argo here.

The Lead Business Process Engineer is responsible for consistently executing business process improvement strategies across the group.  The position will work with subject matter experts in identifying and executing process improvement projects that sustainably improve customer and employee experiences while measurably enhancing overall Group performance.  This position requires leadership, change management and technical competence.  The position will report to the AVP Process Improvement & Automation.

What does a Lead Business Process Engineer’s workday look like?

  • Lead Process Improvement projects that deliver measurable business results through effective process development, integrated project/change management and implementation.

  • Build commitment to business process management and improvement across the organization laying foundations for the deployment of Lean transformation and continuous improvement initiatives throughout the enterprise. 

  • Manage multiple initiatives of significant scope and complexity. Perform complex work assignments and problem resolution across systems, processes and/or channels.

  • Identify, analyze and scope process improvement opportunities.  Partner with key stakeholders to ensure alignment with strategic priorities. 

  • Shape vision, mobilize commitment and lead team to change process, systems and structures.

  • Provide data driven insight on key business issues. Identify information flows across the business, and the relationships between those entities. Resolve issues and navigate obstacles to deliver work product.

  • Utilize knowledge of customers, products, processes and Continuous Improvement expertise to analyze business problem(s) and determine the best methods (people, process and/or technology) to resolve defects and issues.

  • Serve as a technical leader in the deployment of Business Process Engineering through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).  Work as part of a team.  Train, coach, and mentor team members and group employees to achieve results through the understanding and application of process improvement tools and methodologies.

  • Work with process improvement experts and other stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated and benefits are validated.

  • Provide expertise and share best practices regarding Process Improvement tools, methodologies, and team leadership.

What’s required for the position:

  • Bachelor's degree 10+ years’ professional business or consulting experience with 5+ years’ process improvement work experience.

  • Strong, proven experience demonstrating leadership, business acumen, problem solving, critical thinking, and analytical skills within Property & Casualty Insurance or a closely related field. 

  • Excellent process mapping and requirement gathering skills

  • Excellent interpersonal, verbal and written communication skills.  Must be an active listener comfortable with collaboration and able to quickly establish rapport and leverage relationships with stakeholders

  • Proven track record of solution design and implementation within business processes

  • Proven ability to influence and affect change at all levels of the organization

  • Solid track record in leading and managing (both direct and indirect management) teams to deliver results.

  • Excellent project management and workshop facilitation skills

  • Minimum Black Belt certified or Lean equivalent certification

  • Experience with deploying aspects of large-scale business transformation projects. Ability to work solo on projects as required and to perform multiple roles from ideation through to final delivery.  Be equally comfortable and effective working solo or in teams.

If you have these preferred skills, that’s even better:

  • Ability to facilitate and influence business change with senior-level executives.

  • Strong understanding of Commercial Insurance Services Industry.

  • Experience of London Insurance or International Reinsurance markets

  • Master's degree in engineering or business

  • Self-starter who has led projects which have had significant, positive impact on member and employee experiences and contributed to business success.

  • Highly seasoned and experienced LEAN leader/practitioner with a proven track record of end-to-end management of key strategic programs.

  • Master Black Belt certified

How We Work

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success. 
We are committed to:

  • The entrepreneurial spirit
  • Doing the right thing
  • Collaborating
  • Respecting each other

Our Benefits

Developing our employees professionally and personally strengthens our organization. Argo Group offers:

  • An attractive Total Rewards package that includes:
    • Base pay and profit sharing.
    • Comprehensive benefits designed to protect and enhance your life and your dependents’ lives by way of health and wellness plans, life insurance, retirement savings including matching 401K, generous PTO, Paid Caregiver Leave, Paid Parental Leave, and an opportunity to become a shareholder at a 15% discount.
    • Argo Academy, a digital and instructor-led platform that helps us focus on continuous learning – which is why Training magazine named us as one of the Training Top 125 Companies.
    • Opportunities to support your local community though various outreach programs or by matching your gift to charitable causes by 150%.
    • A generous Employee Referral program that resulted in 25% of all new hires this year.
  • Flexible Work Arrangements that include Compressed Hours, Flextime, Job-Sharing, Part-Time and Remote Work, Sabbatical Leave, and Summer Hours. 

About Argo Group

  • We have a very flat organizational structure, enabling our employees have more interaction with our senior management team.
  • View the latest Investor Presentation to learn more about Argo.   
  • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. 

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes. 

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