Who we are:

Argo AI is a global self-driving products and services company on a mission to make the world’s streets and roadways safe, accessible, and useful for all. Our technology is built to enable commercial services for autonomous delivery and ridesharing in cities. 

With experienced leaders in the field and collaborative partnerships with some of the world’s top consumer brands, we’re working block by block, city by city to empower people and businesses to be more successful. We’re individuals driven by strong values to solve complex problems together. Come join us to reimagine the human journey.

Meet the team:

Argo is looking for multiple level Network Operations Technicians to join our team in the Network Operations Department. The team is responsible for providing highly responsive support and end-to-end problem management and deployment for the Argo network infrastructure as well as automation and tooling to help the organization scale rapidly.

What you’ll do: 

  • Support a rapidly expanding network infrastructure
  • Experience working on a team of strong technical people with responsibility for the operation of mission-critical systems and services
  • Responsible for supporting Argo’s overarching network infrastructure
  • Work cross-functionally with highly technical software and hardware engineering teams, understand their goals, and deploy tools and visualizations to get the right data in the hands of teams to make decisions
  • Serve as a key representative on major network troubleshooting issues
  • Support remote office/terminal (SDWAN) and Data Center (Nexus) environment
  • Support Root Cause Analysis reports for incidents and priority issues
  • Maintain the network at the highest level of performance and availability
  • Maintain service operating manuals and diagrams using Argo’s standards & best practices
  • Serve as an escalation point for the network operations team, and mentors junior staff members

What you'll need to succeed:

  • 7+ years supporting enterprise level network infrastructure
  • Requires extensive troubleshooting on day to day network issues and provides permanent solutions
  • Storing knowledge with network storage, capacity planning, security controls, data center virtualization
  • Hands on experience with Cisco networks to perform change control scripts and validations
  • Expertise using Visio/LucidChart to produce detailed network documentation
  • Prior experience implementing, and administering advanced, Enterprise level LAN/WAN and Wireless LAN Network Systems
  • Prior experience deploying and supporting Cisco Nexus Switches
  • Prior experience with Wi-Fi deployment planning, troubleshooting, resolution of Wireless issues
  • Prior experience with implementation and operation of PaloAlto/Panorama and F5
  • Experience with root cause analysis and error correction
  • A willingness to learn and internalize new technologies
  • Former or current role as a network engineer
  • Demonstrated understanding of orchestration ability to automate tasks in Python, Ansible, Terraform
  • Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership
  • Ability to work well under pressure with minimal supervision and keep up with a fast moving environment via effective prioritization and time management
  • Key service experience: Wireless, Core Networking, DNS/DHCP, Firewalls, Cloud Service integration, SDWAN
  • Fundamental understanding of BGP and advanced routing protocols
  • Product experience preferred: Palo Alto Networks, Cisco Switching/Routing, F5
  • Demonstrated ability to build and maintain core documentation and understand these key deliverables
  • Linux and OSX experience a plus
  • AWS and GCP experience desirable
  • Experience with scalable/dynamic network monitoring/reporting tools
  • Experience in a global, fast-growing startup environment is highly preferred
  • Understanding of dependent systems such as Compute and Storage environments is required
  • Fundamental understanding of network infrastructure security practices
  • CCNP/CCIE certifications highly preferred

What we offer you:

  • High-quality individual and family medical, dental, and vision insurance
  • Competitive compensation packages
  • Employer-matched 401(k) retirement plan with immediate vesting
  • Employer-paid group term life insurance and the option to elect voluntary life insurance 
  • Paid parental leave
  • Adoption & Surrogacy Assistance Program
  • Paid medical leave
  • 30 day ​​paid sabbatical upon 5 years of employment
  • Unlimited vacation
  • Complimentary daily lunches, beverages, and snacks
  • Pre-tax commuter benefits
  • Monthly wellness stipend 
  • Professional development reimbursement
  • Employee assistance program
  • Discounted programs that include legal services, identity theft protection, pet insurance, and more
  • Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Our Background:

Argo AI was founded in late 2016 by industry experts with extensive experience building robotic systems for commercial applications. Our once-small team has since grown into an over 1,000-person strong company with strategic partnerships with two of the world’s leading automakers: Ford and Volkswagen. Our self-driving system is the first with commercial deployment plans for Europe and the U.S., and thanks to an ability to tap into both automakers’ global reach, our technology platform has the largest geographic deployment potential of any self-driving technology to date.

At Argo AI, we believe that embracing differences delivers superior results. We are an equal opportunity employer that is committed to an inclusive environment for all employees.

To ensure the health and well being of our teammates and partners, Argo is working toward a policy that requires those working on site to be fully vaccinated against COVID-19. The amount of on-site work required for each role will vary based on the essential functions of the position and designations made by team leaders. Whenever possible, we try to consider special circumstances and provide flexibility for some remote work.

This role is designated as one that requires frequent on-site work. Candidates should expect to come into the workplace 5 days per week. A COVID-19 vaccination is required to come on site. Argo will consider accommodations for disability and religious-based reasons or as otherwise required by applicable law.

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Voluntary Demographics

Argo AI is committed to building a diverse and inclusive team of varying backgrounds and perspectives, with the shared goal of making transportation safer and more accessible, affordable, and convenient for all. We recognize the moral and ethical responsibility to create an environment that encourages learning about one another in order to foster an engaging and collaborative workplace.

Our policy is that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. We are pleased to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation during the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact accommodations@argo.ai.

Below is a set of voluntary demographic questions. If you choose to fill them out, the responses will be used to help us strengthen our hiring practices and in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. Your responses, or your choice to not respond, will not in any way be used in the hiring decision.

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