Who we are:

Argo AI is a global self-driving products and services company on a mission to make the world’s streets and roadways safe, accessible, and useful for all. Our technology is built to enable commercial services for autonomous delivery and ridesharing in cities. 

With experienced leaders in the field and collaborative partnerships with some of the world’s top consumer brands, we’re working block by block, city by city to empower people and businesses to be more successful. We’re individuals driven by strong values to solve complex problems together. Come join us to reimagine the human journey.

Meet the team:

This role will be for a key team member to support areas within the IT Technical Operations team. The support scope of this position includes, but is not limited to, G-Suite, Linux, macOS, iOS, Chrome OS, Windows, desktop, laptops and printers.

What you’ll do: 

  • Support the engineering and user community via service desk tickets, walk up, email and chat
  • Manage escalated tickets and issues     
  • Ensure that all requests are logged and escalation procedures are followed
  • Manage user accounts (IAM), onboarding, offboarding
  • Manage desktop/software assets
  • Assist Network Operations team with troubleshooting of network issues
  • Identify, investigate and research user questions and problems as well as isolate, resolve or escalate information systems problems
  • Configure Linux and Mac desktop computer system hardware and software (including operating system and applications software)
  • Refine technical guidelines and document processes for areas
  • Coordinate and execute special projects and system upgrades
  • Brief customers and/or management on the status of the resolution efforts
  • Take ownership of production related incidents including communications, escalations and follow-up for root cause analysis
  • Work closely with other members of the department on corporate initiatives
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines

What you'll need to succeed:

  • Proven strong analytical and problem solving skills
  • Familiarity with IdP to define and pursue career goals
  • Familiarity with ITSM, JSM and Confluence
  • 5+ years of IT desktop support experience for Ubuntu Linux, macOS
  • 7+ years of overall IT support experience
  • Strong familiarity with G-Suite, Zoom, Slack, and other collaboration platforms
  • Experience with automated desktop deployments using modern configuration management systems
  • Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
  • Extensive knowledge of computer hardware
  • Strong written and verbal communication skills
  • Demonstrated ability to work independently and multi-task in an environment of changing priorities
  • Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams  
  • Proven resourcefulness, creativity and troubleshooting skills
  • Experience working in a fast-paced support role
  • Proficiency with CLI systems and applications
  • Ability to learn and adapt to new technologies and skills in a fast paced environment
  • Ability to train others and delegate tasks

Nice to haves:

  • JIRA, JAMF, Okta, Automox, Envoy, administration is desirable
  • Ansible and Splunk experience is desirable
  • Familiarity with ITIL standards

What we offer you:

  • High-quality individual and family medical, dental, and vision insurance
  • Competitive compensation packages
  • Employer-matched 401(k) retirement plan with immediate vesting
  • Employer-paid group term life insurance and the option to elect voluntary life insurance 
  • Paid parental leave
  • Adoption & Surrogacy Assistance Program
  • Paid medical leave
  • 30 day ​​paid sabbatical upon 5 years of employment
  • Unlimited vacation
  • Complimentary daily lunches, beverages, and snacks
  • Pre-tax commuter benefits
  • Monthly wellness stipend 
  • Professional development reimbursement
  • Employee assistance program
  • Discounted programs that include legal services, identity theft protection, pet insurance, and more
  • Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

To ensure the health and well being of our teammates and partners, Argo is working toward a policy that requires those working on site to be fully vaccinated against COVID-19. The amount of on-site work required for each role will vary based on the essential functions of the position and designations made by team leaders. Whenever possible, we try to consider special circumstances and provide flexibility for some remote work.

This role is designated as one that requires frequent on-site work. Candidates should expect to come into the workplace 5 days per week. A COVID-19 vaccination is required to come on site. Argo will consider accommodations for disability and religious-based reasons or as otherwise required by applicable law.

Our Background:

Argo AI was founded in late 2016 by industry experts with extensive experience building robotic systems for commercial applications. Our once-small team has since grown into an over 1,000-person strong company with strategic partnerships with two of the world’s leading automakers: Ford and Volkswagen. Our self-driving system is the first with commercial deployment plans for Europe and the U.S., and thanks to an ability to tap into both automakers’ global reach, our technology platform has the largest geographic deployment potential of any self-driving technology to date.

At Argo AI, we believe that embracing differences delivers superior results. We are an equal opportunity employer that is committed to an inclusive environment for all employees.

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Voluntary Demographics

Argo AI is committed to building a diverse and inclusive team of varying backgrounds and perspectives, with the shared goal of making transportation safer and more accessible, affordable, and convenient for all. We recognize the moral and ethical responsibility to create an environment that encourages learning about one another in order to foster an engaging and collaborative workplace.

Our policy is that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. We are pleased to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation during the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact accommodations@argo.ai.

Below is a set of voluntary demographic questions. If you choose to fill them out, the responses will be used to help us strengthen our hiring practices and in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. Your responses, or your choice to not respond, will not in any way be used in the hiring decision.

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