Company: Argo AI GmbH

Who we are:

Argo AI is in the business of building self-driving technology you can trust. With experienced leaders in the field and collaborative partnerships with some of the world’s largest automakers, we’re building self-driving technology that is engineered to scale globally and transform mobility for millions. 

Talented individuals join our team because they share our purpose to make it safe, easy, and enjoyable for everyone to get around cities. We aspire to impact key industries that move people and goods, from ride hailing to deliveries.

Meet the team:

The Operational Support team serves as the single point of contact between the autonomous vehicle (AV) and the open road.  Ultimately, the Operational Support team exists to provide timely yet efficient assistance to support a multitude of different scenarios. Doing so ensures a trouble-free operation for our customers while maintaining safety as the top priority at all times.

What you’ll do: 

  • You will be responsible for creating and maintaining a safe work environment for all those in the workplace
  • Supervise a team of Operational Support Associates with key focus on team effectiveness and individual performance
  • Apply your foundational understanding of the entire Autonomous Vehicle System to properly document and train new procedures from conception to completion
  • You will be responsible for the continual evolution of the Argo Operational Support knowledge base by identifying lapses in documented coverage, developing the associated scripted workflows for consistent and efficient execution, and maintaining an up-to-date library of content
  • You will be responsible for planning, scheduling, and executing the various aspects of the operational support system
  • Continually learn about the underlying technology of our systems and products and use that information to effectively lead a team of operational support
  • Serve as an operational support tooling expert that stays up-to-date on new release software by utilizing and pressure testing this tooling on a daily basis
  • Contribute to a strong culture of documentation, keeping department metrics up to date, visible, and accurate
  • Add continuous value to the team by displaying fundamental leadership abilities and a strong problem solving mentality

What you'll need to succeed:

  • Associate’s or Bachelor’s degree in any field of study, or equivalent industry experience
  • Varied skill set in an operational environment managing teams of individuals, tooling, and document libraries of standardized procedures
  • Ability to serve as the working leader of a team, providing appropriate supervision while still contributing on an individual level
  • Ability to think clearly, analyze through a quantitative approach, and solve problems
  • Familiarity in diagnostics or troubleshooting of vehicles or complex equipment
  • Detail oriented mindset with a focus on safety and procedure
  • Exceptional organization skills and demonstrated ability to manage multiple tasks simultaneously
  • Strong desire to learn new skills related to technology and software
  • Excellent written and oral communication skills with the ability to span a large and varied workforce
  • Have a passion to motivate, engage, and inspire people with various backgrounds

Nice to haves:

  • Bachelor's or Graduate degree in a technical field of study
  • Experience supervising a team of individuals responsible for technical support or operational daily needs
  • Experience in resource planning and/or task prioritization

What we offer you:

  • Competitive compensation packages
  • 30 vacation days
  • Subsidized daily lunches, beverages, and snacks
  • Professional development reimbursement
  • Global Employee assistance program (Offerings include: work-life balance support, mindfulness programs, life coaching, new parent coaching, and more!)
  • Local and global discount programs
  • Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Our Background:

Argo AI was founded in late 2016 by industry experts with extensive experience building robotic systems for commercial applications. Our once-small team has since grown into an over 1,000-person strong company with strategic partnerships with two of the world’s leading automakers: Ford and Volkswagen. Our self-driving system is the first with commercial deployment plans for Europe and the U.S., and thanks to an ability to tap into both automakers’ global reach, our technology platform has the largest geographic deployment potential of any self-driving technology to date. 

At Argo AI, we believe that embracing differences delivers superior results. We are an equal opportunity employer that is committed to an inclusive environment for all employees.

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