Meet the team:

We are building a high-performance team that is excited by complex engineering challenges and is passionate about making transportation safer, more affordable and accessible for all. Fleet Operations’ essential function at Argo is to safely execute the test and road operations initiatives set forth by our engineering team. Fleet Operations consists of a team of experts who understand Argo’s underlying vehicle technology and programs. The team then uses that information to effectively manage efforts to meet our mileage and performance goals. These programs will provide detailed feedback to our engineering team on how our vehicles are performing.

The Argo Fleet Operations team is seeking someone to join our team as the Vice President of Product Support Operations (PSO).  The PSO team will lead the work associated with concepting and standing up our commercial facing Remote Operations Centers.  These facilities will support the Argo test fleets in all cities as well as customer fleets through the use of our customer support software.  This role will have critical impact to the development of product support operations at scale and provide strategic oversight to the global Argo fleet. Additionally, this position will require cross-functional interaction internally and externally across various teams and future partners.. Our ideal candidate is a master communicator and problem-solver who has experience in developing world-class product support organizations and the people that support a diverse and dynamic team.

What you’ll do: 

  • Concept, drive and deliver on the vision and direction for the PSO team at scale with safe operations always top of mind
  • Build a large team from scratch where safety and performance down to individual team members is essential
  • Partner with the Product Development (PD) and Real Estate & Workplace Services (REWS) teams to develop and bring to fruition the vision for where PSO centers will be located and how they are operated
  • Function as part of a high performing leadership team and able to build relationships across the company
  • Drive operational rigor and consistency across the entire PSO team by setting, measuring and improving performance against a unified plan and operational objectives
  • Participate in strategic planning, while engaging and leading partners to execute and deliver projects that support the current and future needs of the business
  • Facilitate discussions between multiple teams and broker the right trade offs to achieve the broader business objectives
  • Identify operational weaknesses and help improve or innovate new processes to improve overall team performance and operational excellence
  • Present data-driven recommendations and optimize our current go-to-market strategy
  • Report out on key performance metrics with detailed analysis of how each is supporting Argo’s mission
  • Drive documented process development and product support playbooks
  • Perform additional duties and responsibilities as needed to support the business

 

What you'll need to succeed:

  • Bachelor's Degree, with some focus or concentration in business, engineering, IT or closely related field
  • 10 years of management experience in leading customer facing operations or a closely related field
  • Ability to mentor and grow a geographically distributed, global leadership team 
  • Be a trusted advisor and thought leader among our partners and internal teams such as legal, finance, and people operations
  • Skilled negotiator with a track record in vetting strong partnerships with third party vendors to deliver top performance
  • Strong communication and negotiation skills, including the ability to influence and partner with key stakeholders across the organization as well as the ability to span a large and varied workforce
  • Ability to keep multiple vendors and contractors accountable as well as perform on time and within budget
  • Strong understanding and skills with business intelligence tools
  • Ability to manage and prioritize conflicting objectives
  • Excellent problem solving and troubleshooting, implementing solutions, and documenting results
  • Strong desire to learn new skills related to technology and software
  • Occasional travel to remote offices and test facilities
  • Established strong analysis and presentation skills including advanced use of Excel or G Sheets and Powerpoint or G Slides

What we offer you:

  • High-quality individual and family medical, dental, and vision insurance
  • Competitive compensation packages
  • Employer-matched 401(k) retirement plan with immediate vesting
  • Employer-paid group term life insurance and the option to elect voluntary life insurance 
  • Paid parental leave 
  • Paid medical leave
  • Unlimited vacation
  • Complimentary daily lunches, beverages, and snacks
  • Pre-tax commuter benefits
  • Monthly wellness stipend 
  • Professional development reimbursement
  • Employee assistance program
  • Discounted programs that include legal services, identity theft protection, pet insurance, and more
  • Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Our Background:

Argo AI was founded in late 2016 by industry experts with extensive experience building robotic systems for commercial applications. Our once-small team has since grown into an over 1,000-person strong company with strategic partnerships with two of the world’s leading automakers: Ford and Volkswagen. Our self-driving system is the first with commercial deployment plans for Europe and the U.S., and thanks to an ability to tap into both automakers’ global reach, our technology platform has the largest geographic deployment potential of any self-driving technology to date.

At Argo AI, we believe that embracing differences delivers superior results. We are an equal opportunity employer that is committed to an inclusive environment for all employees.

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Voluntary Demographics

Argo AI is committed to building a diverse and inclusive team of varying backgrounds and perspectives, with the shared goal of making transportation safer and more accessible, affordable, and convenient for all. We recognize the moral and ethical responsibility to create an environment that encourages learning about one another in order to foster an engaging and collaborative workplace.

Our policy is that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. We are pleased to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation during the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact accommodations@argo.ai.

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