Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Business Process Analyst, Level II to join our team.  

This is a Hybrid / Remote position based in the Washington, DC area. 

Position Description:

Ardent is seeking a Business Process Analyst Level II. The successful candidate will offer technical and subject matter expertise in the areas of financial and workforce modeling, business transformation, advanced data analytics, and strategy. While specific assignments will vary depending on staffing needs, examples of projects include the following:

  • Establish and implement new business processes for mission-critical programs including policy analysis, responsibility alignment, constraints, communications and strategy.
  • Enhance hiring processes and experience, modernize hiring analytics and information technology capabilities, and refine human resource policy and classification support for front-line hiring.
  • Streamline information flow across organization to better socialize progress to stakeholders and develop data management processes that address gaps in reporting and monitoring activities.
  • Re-envision accreditation processes and design implementation plan for obtaining stakeholder support and indicators for monitoring performance.

Responsibilities and Duties:

  • Lead or be a member of a team of analysts that apply process improvement, reengineering, modernization, or transformation principles, approaches, and methodologies that lead to increased efficiency or effectiveness in financial and operations management.  
  • Experienced in assessing process performance in complex environments, involving linkages between financial, staffing, and other support processes, and operational processes and outcomes.
  • Proficient in disciplines, approaches, tools, and techniques relevant to process assessment, including Continuous Process Improvement, Six Sigma, process modeling, architecture analysis, transaction flow analysis, internal controls and risk analysis, quality assurance, strategic planning, and organizational change management.
  • Supports coordination between multiple project teams to ensure enterprise-wide integration of reengineering efforts. 
  • Facilitates meetings to assist management in the development of clear statements of quantifiable goals, objectives, requirements, and metrics.
  • Directs requirement collection and refinement efforts, to include interviews, surveys, working sessions and focus group studies. 
  • Ensures proposed process improvements align to strategic objectives, and initiatives are compliant with appropriate policies, rules and regulations. 
  • Experienced in developing realistic and practical implementation plans.
  • Conducts organizational studies and evaluations; conducts work simplification and measurement studies; and prepares operations, training, and procedural manuals to assist management in implementing ways to operate more efficiently and effectively. 
  • Familiar with developing and interpreting cost analysis, budget plans, and developing and presenting briefings to senior management. 
  • Provides support for the design and implementation of new or enhancements to business processes.

Requirements: 

  • Bachelor's Degree
  • 7-10 years of relevant experience
  • Experience in Process Improvement Methodologies:
    • Proven experience with process improvement frameworks, particularly Lean Six Sigma, Continuous Process Improvement (CPI), and business process modeling and architecture analysis.
  • Proficiency in Analytical Tools and Techniques:
    • Strong skills in transaction flow analysis, risk assessment, quality assurance, and strategic planning. Familiarity with process mapping tools like Microsoft Visio, IBM Blueworks, or other workflow modeling software.
  • Experience with Financial and Operational Linkages:
    • Demonstrated ability to analyze and improve processes within complex environments that involve cross-functional linkages between financial management, staffing, and operational processes.
  • Project Coordination and Team Collaboration:
    • Previous experience working within or coordinating multiple project teams to drive enterprise-wide process improvement initiatives and ensure cohesive integration.
  • Facilitation and Requirements Gathering:
    • Skilled in facilitating meetings to clarify objectives and collect requirements through methods such as interviews, surveys, and focus group studies.
  • Experience in Cost Analysis and Budgeting:
    • Background in creating and interpreting cost analyses, budget plans, and preparing briefings for senior management to support informed decision-making.
  • Implementation Planning:
    • Demonstrated experience in designing practical and realistic implementation plans for process improvements, including developing procedural and operational documentation.

Preferred: Active CBP Clearance

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process.

Ardent is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

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