Ready to make an impact? Arctic Wolf seeks a UX Designer to join our pack.

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow our teams globally. In fact, we were named a 2021 Top Workplace USA (Energage) as the top technology firm to work in our size category, were recognized as one of the 2020 Best Places to Work (bizjournals.com), and most recently were certified as a 2021 Great Place to Work (Great Places to Work Institute, Canada).

Arctic Wolf believes in corporate responsibility, and our worldwide offices proudly participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation.

About the Role:

It’s an exciting time for the UX Team at Arctic Wolf. The company is growing and we need great people to join our UX Team. We are a multi-disciplinary team of UX Designers, UI Developers and UX Researchers who work together to promote design thinking, facilitate research, and collaborate with Product Management and Agile Development teams to create solutions that delight our customers. We also design, develop, document and maintain the Fenrir Design System and UI components that form the building blocks of all UI Development at Arctic Wolf. We are passionate about creating intuitive, time-saving, and beautiful interfaces and we’re looking for someone to join our team and help fulfil our mission.

The UX Designer is responsible for being an advocate for end users and helping build user interfaces and experiences that solves user problems and produce measurable UX outcomes. UX Designers are highly collaborative working with UX Researchers to understand the current experience, clarify pain points and frustrations and design solutions that solve their problems. They also collaborate with UI Developers on Agile teams to implement solutions and work through constraints and facilitate updates to the Arctic Wolf Style Guides and UI Component libraries. UX Designers also help conduct usability tests with end users to validate assumptions, test interactions, and determine overall satisfaction. As a UX Designer you will plan, design, and facilitate effective UX projects and help development teams execute designs by participating in all phases of the design process from concept, to prototype, to production.

Responsibilities:

  • Collaborate with team members in Product Management, Development, and Security Services to understand & deliver the key features identified in the Product Team roadmaps
  • Collaborate with UX Researchers on research methods and activities to gain insight and feedback from end users.
  • Create User Journeys, UX problem maps and to clarify the problem and understand value propositions.
  • Facilitate collaborative workshops to review research finds, organize into meaningful plans and generate solution ideas.
  • Collaborate with Product Management and Agile Development teams to plan, design and build features, usability updates and new product ideas.
  • Create information architecture maps and user flow maps to review and validate assumptions.
  • Design interfaces while having a strong understanding of technical constraints, business objectives, and customer use-case expectations in mind.
  • Seek out the most relevant and insightful feedback based on the needs of the project to improve designs and validate assumptions.
  • Contribute to Arctic Wolf Design Guidelines, Design Principles and Design System.
  • Support fellow UX team members working in an agile development environment and facilitate collaboration with cross-functional roles.

Required Skills and Experience:

  • You have at least 2 years of experience as a UX Designer, including experience applying multiple user-centered design methods to solve user problems.
  • You should have experience working on applications made for the Web and have a solid understanding of how HTML, CSS and Javascript works.
  • You understand Web Accessibility and have a solid understanding WCAG guidelines and levels.
  • You can design interaction patterns that work great on keyboard and using a screen reader.
  • You are able to demonstrate workflows from the perspective of multiple personas.
  • You have designed for complex Information Architecture and UI patterns to support navigation in both desktop and mobile.
  • You can easily think of common UX Design patterns (mobile and desktop)
  • You have some experience doing in-person and remote research techniques such as in-person discussions, remote interviews, remote testing, recording and online collaboration sessions.
  • You have some experience working in an agile development environment and collaborating with cross-functional roles.
  • You have a post-secondary degree, preferably with a specialization in Human Factors, Anthropology, Sociology, Psychology, Information Studies, Interaction Design, Human-Computer Interaction (HCI) or a related discipline.

Security Requirements:

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
  • Background checks are required for this position

Working at Arctic Wolf:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees
  • Paid parental leave
  • Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we still encourage you to apply. We review all applications and may yet consider you the right person for the role or have another open position where you’re the perfect fit.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

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