Arctic Wolf is looking for a Sales Operations Administrator to join our pack. 

Arctic Wolf, fresh off its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are recognized as one of the 2020 Best Places to Work (bizjournals.com).

As we believe in corporate responsibility, Arctic Wolf offices across North America participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation.

Description

The new addition to our fast-growing team is a strategic thinker who can see around corners and identify issues before they become a bottleneck. This role will be vital as we scale our operations team and will play a cross functional role between Sales, Customer Success, Channel Operations, and Finance. We are looking for someone who is ready to dig in, take a key role in our quote to cash/order process. Maintain data integrity between our CRM, finance, and other internal systems and work to implement scalable processes for rapid growth.

Responsibilities:

· Support a growing sales team as a resource in the quote to cash process

· Verify customer information and process sales orders/contracts

· Ensure deal structure and contract are in alignment

· Respond to sales rep and partner inquiries related to quotes, orders, and invoices

· Partner with finance and sales on customer inquiries related to order or invoice issues

· Provide accurate and timely reporting and visibility to contract/order information

· Work with customer onboarding and service delivery teams on operational issues

· Identify opportunities for improvement in quote to cash process

· Data steward for accurate partner, prospect, and customer data within Salesforce

· Provide leadership in defining, mapping, and documenting key sales operations process between opportunity creation and order entry in Salesforce.com

· Work with Business and Sales Operations to ensure systems work is coordinated between internal stakeholders

· Assist with special projects as needed

Required Skills/Experience:

· 2 or more years’ experience in sales or order operations role

· Salesforce.com and CPQ Quoting experience a plus

· Prior experience working with subscriptions and contracts

· Prior experience working with partner or channel partners

· Excellent communication skills: verbal, written, presentation

· Innovative, motivated, organized, high energy team player

· Process and quality focused with attention to detail

· Undergraduate degree from an accredited university

SECURITY REQUIREMENTS: 

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information. 
  • Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment. 

 

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