Ready to make an impact? Arctic Wolf is looking for a Technical Trainer - Security Services to join our Pack!

Arctic Wolf, the leader in security operations, is a fast-growing company in an exciting and fast-growing industry—Cybersecurity. How fast are we growing? Well, Arctic Wolf ranks #25 on the Deloitte Fast Technology 500 for North America in 2019!  We have doubled headcount, customers, and revenue for five years running. 

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are considered among the 2020 Best Places to Work by bizjournals.com.  

At Arctic Wolf, we believe in corporate responsibility. Our offices across North America participate in volunteer programs throughout their communities, and we earned distinction from TravelWise for our efforts in promoting sustainable transportation. 

About the Role:

Arctic Wolf Networks, Inc. (AWN) is seeking a Technical Trainer to support our rapidly growing security services around the world. If you are a skilled instructor with a passion for helping your fellow employees through education, then consider joining our team and contributing to the evolution of our exceptional training programs.

YOUR RESPONSIBILITIES:

  • Design, create, and deliver technical training in a variety of formats (instructor-led, recorded, interactive eLearning)
  • Rapidly learn new technologies, and apply adult learning principles to distill that knowledge into effective lessons
  • Create hands-on lab activities to reinforce key concepts from lectures
  • Collaborate with diverse stakeholders in R&D, Product Management, and Security Services to ensure accuracy and completeness of training
  • Maintain and improve existing content library
  • Become a fount of knowledge: answer questions, source training, provide mentorship, enhance the flow of information
  • Create a positive, inclusive, learning environment

We are a small yet impactful team in a protean environment. New people, new technologies, and new challenges are a part of everyday life. A positive, can-do attitude is a must. A willingness to learn and try new things is critical. The flexibility to gracefully adapt to the unexpected and the ability act in the face of uncertainty are essential.

REQUIRED SKILLS AND EXPERIENCE:

  • College diploma or university degree in Computer Science, a Computer Security program, or 5 years of experience in a relevant IT sector
  • Minimum of 2 years as a corporate or product trainer in high-tech
  • Able to enthusiastically deliver high-quality, instructor-led training
  • Able to sound natural and comfortable recording content
  • Skilled at developing eLearning using Captivate, Active Presenter, or equivalent
  • Experience with Cornerstone OnDemand or a related LMS
  • Effective communicator with mature interpersonal skills
  • Fearless speaking in front of a crowd
  • Charismatic, energetic personality who actively engages with learners

Employment Requirements:

Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.

Other Beneficial Skills and Experience:

  • CompTIA CTT+ Technical Trainer certification a plus
  • Computer and/or network security
  • Networking fundamentals
  • Cloud infrastructure
  • Software development/coding
  • Instructional design
  • Proactive mentality
  • Ability to detect a teachable moment and take full advantage of it
  • Quick-witted or sense of humour with the maturity to know when not to use it
  • Ability to get things done

Security Requirements:

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
  • Background checks are required for this position

Working at Arctic Wolf: 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees
  • Paid parental leave
  • Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

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