AquaTech Swim is seeking natural born leaders, seasoned leaders and customer service wizards to oversee and maintain customer service and customer accounts through virtual customer care - phones, email, chat, etc. 

Benefits: 

  • Essential business status
  • Consistent, full time work schedule
  • Full and ongoing training provided
  • Meaningful and rewarding work, saving and positively impacting thousands of families lives
  • Bonus structures, direct deposit, paid sick leave, health benefits, discounted services in AquaTech, etc.

Qualifications & Skills: 

  • High school graduate
  • Proven, successful management or leadership experience (1+ years)  
  • Previous customer service experience (1+ years)
  • Excellent communication and interpersonal skills; ability to relate well to diverse groups; excellent listening & problem solving skills
  • Tech savvy - can learn new technology quickly and easily

Responsibilities & Duties: 

  • Maintain transparent communication; Appropriately communicate company information through management meetings, one-on-one meetings, and appropriate email and company blessed channels of communication. 
  • Attract potential customers by answering questions about AquaTech offerings. 
  • Assist customers by creating accounts, modifying existing accounts or updating account information. 
  • Resolve problems by clarifying customer complaints, determining cause of the problem and finding the best solution to solve the problem. 
  • Update customers on lesson progress, goal achievements and graduations. 

Customer Service - Call Center Shifts: 

  • Tuesday - Saturday 8:00 AM - 5:00 PM
  • Sunday - Thursday 8:00 AM - 5:00 PM

**Must be available to work 1 weekend day consistently

Thank you for your interest in Customer Service - Call Center at AquaTech Swim!

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