About Aptible

Our Mission

For developers at high growth companies who want to focus on building products and shipping code, Aptible automates the security of resources across their entire cloud infrastructure. Our platform as a service is used by thousands of developers, especially those at digital health startups, to ship complex architectures without needing to stop and think about security, compliance, or IaaS best practices. As we move forward, we are expanding our impact by helping developers to secure any cloud resource they select for a particular job, regardless of which cloud infrastructure provider they choose.

Our Team

Aptible is a fully distributed company, and we’ve been remote since 2013. We’ve grown our customer base considerably since then by focusing on great product. Our team is small but we’re growing fast, and we’re starting to hire for roles and teams we’ve never before had.

This role is an opportunity to be an early contributor and leader at a company that has a substantial revenue base relative to our modest team size and is investing to scale out a company that will accelerate growth.

Our Aptible handbook is where we've set out to help current and prospective Aptible team members get a clear sense of who we are. We endeavor to speak publicly and openly about ourselves, though we do have a handbook-internal where we discuss proprietary matters internally. We invite you to read the handbook to help you determine if Aptible might be a fit for you, and to inspire any questions you'd like to ask us about our team or mission.

Our Commitment to Diversity and Inclusion

We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
 

About this Role

As a member of Aptible's Customer Reliability Engineering team, you'll help Aptible customers optimally deploy their infrastructure. You'll be responsible for recommending best practices to existing and prospective customers, supporting customers in troubleshooting and understanding issues, and translate the feedback you receive into new ways we can improve our product. 

Your Impact

If you're successful in your role, you'll be a multiplying factor in Aptible's value to our customers. Aptible's business depends on strong customer retention, and customers consistently tell us that the quality of our support is a big part of why they stick around. By connecting customers directly with engineers who can help guide them on best practices and solve problems, Aptible stands out from the competition in combining great product with great customer support.

  • You'll work directly with Aptible customers and prospects to develop solutions for optimally deploying their infrastructure and to resolve technical issues.
  • You'll contribute new ideas for features and improvements to Aptible's product and engineering teams.
  • You’ll work with Aptible product engineers and site reliability engineers to improve the Aptible product and to maintain documentation.
  • You'll become well versed with tools like Linux, AWS, Docker, Terraform, and many modern web frameworks and programming languages.

Your Strengths

  • Verbal and Written Communication Skills: You have experience explaining complicated concepts and drafting clear communications, whether you're interacting with existing customers, potential customers, or members of the Aptible Team.
  • Problem Solving Skills: You have analyzed root causes and identified solutions to problems that we may not have encountered before, or that may be unique to a single customer's application.
  • Eagerness to Help Others: You'll have many opportunities each day to make our customers' lives easier and better. You don't need to be an extrovert, but you should enjoy working with and helping other people.
  • Software Development Experience: You have written, troubleshooted, or deployed product software applications.
  • Desire to Learn: You are excited to work with Docker, Linux, and AWS, and you enjoy learning about modern web frameworks.

Compensation: We set compensation based on benchmarks for comparable companies and positions. Using this data, the target salary ranges for this position are

  • Mid level: $150,000/year
  • Senior: $198,000/year

Our Benefits

  • 90th Percentile Compensation & Transparent Comprehensive Philosophy: Aptible believes that the only way to attract and retain great team members is to have a highly competitive and transparent compensation philosophy. Accordingly, Aptible endeavors to pay every employee a base salary in line with 90th Percentile total compensation for their personal market and Aptible's market. We provide the data so you can see exactly how we determined your compensation, and we automatically keep your comp up to date as the market changes. Read more about our Talent and Compensation Philosophy in the Aptible Handbook.
  • Work from Anywhere: Enjoy the flexibility of working from home, a local co-working space, or your favorite coffee shop.
  • Open Vacation Policy: We encourage you to take the time you need, when you need it — for any holiday or matter of personal importance.
  • Paid Parental Leave: We offer job-protected Paid Time Off — 14 Weeks, Fully Paid — for all parents to bond with a newly born, adopted, or fostered child.
  • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Aptible.
    401(k) Plan via Vanguard.
  • Hardware & Software: We help you create your ideal office setup and provide any software you’ll need.
  • Company Travel: We come together in-person at least two to three times per year, in locations around the globe.

Our Interview Process

We seek to make the experience of interviewing with us as delightful, efficient, fair, respectful, and transparent as possible.
 
A typical process at Aptible might include the following steps, and can take up to 3 weeks to complete. Note that these steps may vary depending on your role, and details will be provided to you early on in the application process.
  1. An introduction to Aptible with the hiring manager (30 minutes via Zoom)
  2. A discussion-based interview with an Aptible team member (45-60 minutes via Zoom)
  3. A take-home work sample exercise (You will be compensated for completing this.)
  4. A discussion-based interview with an Aptible team member (45-60 minutes via Zoom)
  5. References (Ideally 3 former managers, Conducted asynchronously by Aptible)
We believe that the work sample exercise is an important part of the process, in that it gives you the opportunity to demonstrate your skills in a concrete way. We take the time to design these exercises such that they: a) give you a view into the actual work you'd do at Aptible, and b) are standardized, so every candidate is evaluated using the same criteria.
 
We try to move as quickly as possible, but if you have any time constraints, please let us know and we'll do our best to accommodate.
 
If you have a disability or special need that requires accommodation, please notify the hiring manager or coordinator for the role you are applying to, and we will reach out soon to see how we may be able to assist.

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