About Aptible

Our Vision

We see a future where it’s easy to bring a great idea into the world using the internet, while respecting data security and privacy. The next generation of businesses will design security and privacy into their operating processes. If every business is going to be a software business, every business will need to be a security business.
 
We’re working to make information security a core competency of every startup. We envision a world in which startups have access to great information security, are empowered to focus on their businesses instead of on compliance, can scale faster and more efficiently, and are confident that they're creating quality products.
 

Our Team

We wrote the Aptible Owner's Manual to help members of the company get a clear sense of what this team is — what we mean by “us.” We've now made this open to the world and invite you to read it, as a prospective member of the Aptible Team.
 

Our Commitment to Diversity and Inclusion

We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
 

About this Role

As a member of Aptible's Customer Reliability Engineering team, you'll help Aptible customers optimally deploy their infrastructure. You'll be responsible for recommending best practices to existing and prospective customers, supporting customers in troubleshooting and understanding issues, and translate the feedback you receive into new ways we can improve our product. 

Your Impact

If you're successful in your role, you'll be a multiplying factor in Aptible's value to our customers. Aptible's business depends on strong customer retention, and customers consistently tell us that the quality of our support is a big part of why they stick around. By connecting customers directly with engineers who can help guide them on best practices and solve problems, Aptible stands out from the competition in combining great product with great customer support.

  • You'll work directly with Aptible customers and prospects to develop solutions for optimally deploying their infrastructure and to resolve technical issues.
  • You'll contribute new ideas for features and improvements to Aptible's product and engineering teams.
  • You’ll work with Aptible product engineers and site reliability engineers to improve the Aptible product and to maintain documentation.
  • You'll become well versed with tools like Linux, AWS, Docker, Terraform, and many modern web frameworks and programming languages.
 
 

Your Strengths

  • Verbal and Written Communication Skills: You have experience explaining complicated concepts and drafting clear communications, whether you're interacting with existing customers, potential customers, or members of the Aptible Team.
  • Problem Solving Skills: You have analyzed root causes and identified solutions to problems that we may not have encountered before, or that may be unique to a single customer's application.
  • Eagerness to Help Others: You'll have many opportunities each day to make our customers' lives easier and better. You don't need to be an extrovert, but you should enjoy working with and helping other people.
  • Software Development Experience: You have written, troubleshooted, or deployed product software applications.
  • Desire to Learn: You are excited to work with Docker, Linux, and AWS, and you enjoy learning about modern web frameworks.

 

Compensation: The target salary range for this position is $100,000 - $130,000/year, based on experience and skill level.

Our Benefits

  • Work from Anywhere: Enjoy the flexibility of working from home, a local co-working space, or your favorite coffee shop.
  • Open Vacation Policy: We encourage you to take the time you need, when you need it — for any holiday or matter of personal importance.
  • Paid Parental Leave: We offer job-protected Paid Time Off — 14 Weeks, Fully Paid — for all parents to bond with a newly born, adopted, or fostered child.
  • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Aptible.
  • Hardware & Software: We help you create your ideal office setup and provide any software you’ll need.
  • Company Travel: We come together in-person at least two to three times per year, in locations around the globe.

Our Interview Process

We seek to make the experience of interviewing with us as delightful, efficient, fair, respectful, and transparent as possible.
 
A typical process at Aptible might include the following steps, and takes approximately 3 Weeks to complete. We try to move as quickly as possible, but if you have any time constraints, please let us know and we'll do our best to accommodate.
1) An Introduction to Aptible with the Hiring Manager (30 Minutes via Zoom)
2) A Discussion-Based Interview with an Aptible Team Member (45-60 Minutes via Zoom)
3) A Take-Home Work Sample Exercise (NB: You will be compensated for completing this.)
4) A Discussion-Based Interview with an Aptible Team Member (45-60 Minutes via Zoom)
 
We believe that the Work Sample Exercise is an important part of the process, in that it gives you the opportunity to demonstrate your skills in a concrete way. We take the time to design these exercises such that they: a) give you a view into the actual work you'd do at Aptible, and b) are standardized, so every candidate is evaluated using the same criteria.
 
Lastly, Aptible conducts calls with 3-4 References, ideally managers who have directly supervised you in the past and/or colleagues who can speak to your work.
 
If you have a disability or special need that requires accommodation, please let us know by completing this form, and we will reach out soon to see how we may be able to assist.

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