Customer Success Design Architect

Location: US 

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Design Architects play a key role in designing and driving customer onboarding, creating solutions, and promoting greater adoption and usage of the AppViewX product. You will gather critical information to design AppViewX solutions for customers' cryptographic asset management, including PKI, SSH keys, API keys, and more. By combining your deep technical knowledge, creativity, and solution design experience with an understanding of customer business objectives and challenges, you will help customers maximize the value of AppViewX products.

Onboarding

  • Working with architects, solution engineers, and the customer’s management team to gather inputs and design AppViewX technology solutions that address specific business challenges for our new customers
  • Address customer objectives/success criteria with in-depth technical attention to help customer Go-live quickly.
  • Collaborate with our Customer Success Managers and Implementation Architects to address technical challenges and product gaps

Adoption and Value Quantification

  • Run adoption workshops to Coach Customers on the AppViewX Product usage along with educating them on the Best practices, Industry Standards.
  • Act as a trusted technical advisor and lead by assisting with project technical challenges
  • Identify new use cases as part of account growth/renewal strategy

Customer Experience/Engagement

  • Use your experiences working with customers to provide feedback to the rest of the AppViewX organization on how we can improve the Product, customer experience, speed time-to-value, and create greater benefits for our customers
  • Contribute to Customer Business Reviews highlighting potential areas of improvements. 

Roadmap Planning

  • Partner closely with other cross-functional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into new solutions
  • Work closely with our Product and Engineering teams to prioritize product enhancements and long-term roadmap based on customer/industry priorities. 

What do we require?

  • Minimum 6 years’ experience working in a technical architectural design role (such as Enterprise Design Architect, Application Design Architect, Solution Architect)
  • Minimum 4 years’ experience working in customer-facing technical roles, preferably in a post-sales capacity for a SaaS company with enterprise software products
  • Minimum 1 year experience in a senior role (Team Lead, Technical Manager, Sr. Level role)
  • Domain knowledge on PKI, SSH, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards
    • Experience with Certificate Life Cycle management/operations
    • Experience with PKI implementation processes
    • Experience with PKI integrations, Certificate Authorities, MS Intune, SCEP, other enrollment practices
  • Hands on experience with:
    • Kubernetes
    • Linux command line/ Windows server management
    • Apache, IIS - application expertise
    • Load balancers – F5/AVI/NetScaler
    • Salesforce/JIRA/ServiceNow
  • CISSP / CISM / CISA is preferred
  • Excellent organization, troubleshooting, problem solving, deployment and multitasking skills with ability to learn new technology at a fast pace
  • Worked and interacted with F500 organizations
  • Creating complex technical designs and diagrams using diagram and vector graphics applications (Visio, Lucid chart, Draw.io etc.)
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills

What’s more in store? 

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. 

Why AppViewX? 

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

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