ABOUT APPTIMIZE:
 
Located in Silicon Valley, Apptimize is revolutionizing mobile apps by letting app owners optimize apps live, with zero coding and no re-deployment. We provide an end-to-end solution for mobile product managers and app owners to edit any element of an app and evaluate its effectiveness though A/B testing. We are Y Combinator graduates and our investors include Google Ventures, Merus Capital and other top investors. Our mission is to raise the bar when it comes to the mobile experience and invent technologies critical to every app.
 
 

ABOUT THE ROLE:

Putting our customers' success above all else. The Customer Success team is essential to any subscription based business model, and the CSM role is a critical piece. Ensuring that our customers' are getting the most value out of our platform and taking advantage of the offering in the best possible way. The CSM is a trusted advisor in a domain that is largely wide open. Strong propensity to build relationships and drive value through a consultative approach. This person needs to be a thought leader, negotiator, and consultant with our customers' interests at the forefront.

RESPONSIBILITIES:

Manage all aspects of the post-sales relationship: training, onboarding, A/B testing consultation and product collaboration.

  • Ensure the customers are setup to gain full value out of Apptimize's product suite
  • Closely understand each customer's priorities to provide A/B testing guidance, interpret results, and support important decisions
  • Understand & track customer goals to ensure their experimentation goals are aligned with overall company goals and there is institutional buy-in for a hypothesis driven approach to product management in general and Apptimize in particular
  • Develop processes that support a diverse range of customer needs, and scale with our rapid growth

Act as the "voice of the customer" to the rest of the company

  • Become a product expert
  • Understand what aspects of our product customers love and where it's falling short to help with product, sales & marketing
  • Advocate for features / improvements with high ROI.  Escalate issues that are likely to cause churn

Help Apptimize build a world-class customer success organization

  • Explore process and software options to help make us more efficient as a team, and to provide more value to our customers
  • Help us a build a library of knowledge that differentiates us from competitors and helps close sales and retain customers

REQUIREMENTS:

  • Bachelor’s degree
  • 4+ years work experience in Customer Success, Product Management, or Consulting
  • Smart, organized, detail-oriented
  • Strong verbal and written communication skills
  • Technical and Analytical aptitude - ability to translate analytics into insights and recommendations
  • Exposure working with Senior stakeholders
  • Preferred:
    • SaaS experience
    • CRM experience
    • Mobile experience

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