About Appspace:

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Senior Director, Service Operations:

Appspace is seeking a highly experienced and results-oriented Senior Director of Service Operations. This role focuses on expanding service offerings and scaling operational capacity to support Appspace's customers and partners, ensuring efficient and effective service delivery. The Senior Director will oversee the Project Management Office (PMO), services reporting, profitability, and resource management. The ideal candidate will have extensive experience in a SaaS company and a proven track record in growing and managing complex service operations.

A Day in the Life of a Senior Director, Service Operations:

Scale and optimize service operations to support Appspace customers at every stage of their lifecycle, enhancing customer satisfaction and driving sales, expansion, and retention.
Expand the profitability of service operations through efficient delivery, cost control, and value-added services.
Develop and implement robust reporting frameworks and KPIs to track the performance of service operations and drive continuous improvement.
Oversee the Project Management Office (PMO) to ensure effective project delivery, resource allocation, and governance.
Manage the creation, negotiation, and execution of Statements of Work (SOWs) to ensure clarity, compliance, and alignment with client expectations.
Optimize resource management processes to ensure efficient utilization and allocation of resources across projects.
Work with the Appspace partner team to enable partners to deliver high-quality services to Appspace customers.
Collaborate closely with other Workplace Experience team leaders and teams, including sales engineering, development services, implementation, training, and adoption.
Collaborate closely with cross-functional teams, including customer success, product management, engineering, sales, and finance, to ensure alignment on service delivery objectives and priorities.
Provide leadership, guidance, and mentorship to service operations teams, fostering a culture of accountability, collaboration, and excellence.
Establish and maintain strong relationships with key clients, acting as a trusted advisor to understand their needs and ensure successful service delivery.
Identify and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.
Monitor industry trends, emerging technologies, and best practices in service operations and SaaS delivery to drive innovation and competitive advantage.

Key Performance Indicators (KPIs):

Project on-time delivery rate
Project budget adherence
Customer satisfaction and Net Promoter Score (NPS)
Resource utilization and efficiency
Service operations profitability
SOW accuracy and compliance
Employee engagement and retention within the service operations team
Continuous improvement in service delivery processes and methodologies

What You’ll Need:

Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field; Master's degree preferred.
10+ years of experience in service operations, with a proven track record in managing complex SaaS service delivery.
Extensive experience overseeing PMO functions, resource management, and project profitability.
Strong understanding of project management methodologies, frameworks, and tools, such as Agile, Scrum, Kanban, and JIRA.
Demonstrated expertise in developing and implementing KPIs, reporting frameworks, and process improvements.
Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Strategic mindset with the ability to translate business objectives into actionable service delivery plans and initiatives.
Proven experience in driving process improvement and organizational change initiatives.
PMP, PMI-ACP, or other relevant project management certifications are highly desirable.

The Perks of Working for Appspace:

For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.

Additional perks include:

Generous PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
Appspace Quiet Fridays (No non-essential internal meetings scheduled)
A casual dress work environment

Disclaimer:

Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.

Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

LinkedIn Profile

Are you above the age of 18? *

Are you currently authorized to work in the US? *

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? *

Have you ever applied or worked at our Company before? If yes, provide dates.

If required, are you able to travel out of town for work?

Desired base salary? *

Have you signed any non-competition or non-solicitation agreement with any other employer that might restrict you from working for this company (you may be required to furnish a copy of the agreement)? If yes, please explain. *

Have you been convicted of or pleaded no contest to a felony within the last seven years?

Note: Answering “yes” does not automatically exclude you from further consideration for the position. If yes, include the nature of the felony and final case disposition.

Were you referred to this position by a current employee?

If you were referred to this position, which employee referred you?

What are your primary pronouns?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Appspace’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.