Appier는 기업이 가장 어려운 비즈니스 문제를 해결할 수 있도록, 인공지능 기반의 SaaS 플랫폼을 제공하는 개발팀입니다. Appier는 AI, 데이터 분석, 분산 시스템 및 마케팅에 대한 전문 지식을 갖춘 컴퓨터 과학자와 엔지니어들로 구성된 열정적인 조직이며, 현재 전사 약 600명으로 구성되어 있습니다. 저희는 Harvard, Stanford, Michigan 주립대 출신의 창업팀과 함께 2012년에 팀을 설립하였고, 2021.3월 일본 시장에 상장하였습니다. Appier는 앞으로도, 인공지능을 통해 세상을 Happier하게 만들고자 하며, 저희와 함께 성장하고 싶은 우수한 엔지니어 분들과 함께 하고자 합니다.

 

업무와 책임

 

  • 애피어 고객에 대한 기술 지원
  • 고객의 기술 이슈에 공감하고 적극적으로 해결
  • 영어를 통한 내부 기술 커뮤니케이션
  • 고객 개발자에 응대하여 고객 상황에 맞는 SDK, API, 예제 가이드
  • 신규 고객의 기술 요건 분석 및 세일즈 팀으로의 피드백
  • 고객의 기능 개선 요구에 대한 이해 및 내부 처리
  • 고객에 대한 데이터 기반 통찰로부터 서비스 및 제품 개선에 활용
  • Appier AI, Artificial Intelligence 에 대한 고객 업데이트 및 Appier 기술 가이드
  • 내부 동료와의 커뮤니케이션을 통해 제품 및 프로세스 향상에 기여

 

About you

[Essential]

  • 호기심 - 기술 현상에 대해 코드 레벨까지 확인하고 싶어하는 성격
  • 고객 응대 경험 - 고객의 고통을 경청하고, 문제를 해결하기 위해 고객을 리딩하는 자세
  • 영어 reading/writing 을 통한 내부 커뮤니케이션에 어려움이 없어야 함
  • Javascript, Python, Linux Shell Script, MongoDB, MySQL, Git 중 4가지에 대한 업무 경험
  • TCP/IP 기술 이해, 웹 기술 이해

[Nice to have]

  • 영어 speaking/listening
  • 모바일(iOS/Android) 개발 경험
  • 디지털 마케팅, Marketing Technology 경험
  • Data Engineering 경험
  • Data Analytics 경험
  • AWS, Azure 와 같은 IaaS 클라우드 사용 경험

 

Perks and Benefits

엔지니어가 성장할 수 있도록 맥 또는 Microsoft OS 개인장비 지급

경쟁력 있는 급여 수준

아시아에서 가장 주목받고 있는 AI 스타트업의 커리어 패스

수평적 기업문화, 본사와의 소통을 위한 Happier Hour Session 매주 운영

교통 편의성 및 접근성이 높은 시내 중심에 위치한 오피스

무료 스낵과 음료 제공

4대보험, 건강검진 제공

 

Why join us?

저희 팀은 열정적인 사람들이 최선을 다해서 일할 수 있는 훌륭한 근무환경에서, 재능있는 팀과 함께 일할 수 있도록 노력합니다. Appier는 멤버들의 성과에 보답하기 위한 성과기반의 보상제도와, 복리후생 제도를 구축하기 위해 열심히 매진하고 있습니다.

 

Appier is a technology company which aims to provide artificial intelligence platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems, and marketing.

 

Task of the role

 

  • Responsible for day-to-day customer care and administration of Appier’s products.
  • Respond to escalated technical questions about Appier’s products globally by using written communication channels.
  • Troubleshoot technical issues and solve the issues by close communication with developers.
  • Develop internal tools and scripts to streamline operations and visualize/analyze data.
  • Provide advice and solution of Appier’s products to customers and colleagues from technical aspects, which may include AI-powered solutions with help from the data science team.
  • Contribute to new feature enhancements.
  • (plus) Strong oral and written communication skills in any of the below languages, Korean/Vietnamese/Thai/Indonesian/Spanish
  • (optional) Analyze data and give good insights to customers and colleagues.
  • (optional) Proactively conduct close communication with customers and understand underlying requirements to provide deliverable solutions.
  • (optional) Proactively translate business requirements and consolidate into product features for product developments.

 

About you

[Essential]

  • Strong knowledge of programming languages, e.g. Python or Javascript.
  • Strong oral and written communication skills in English (=Professional level).
  • Solid research and statistical skills to convey information to others in easily understandable ways with logical explanation.
  • Willingness to learn and adapt to new technologies.
  • Self-motivated and independent learner.
  • Potential ability to conduct data analysis and a high level of consultation.
  • Potential ability to advise on a high level of data exchange architecture.
  • Relevant BSc degree with 2 years of experience in a relevant position.

[Nice to have]

  • BS/MS in computer science, economics or statistics
  • Experience in the digital marketing industry
  • Experience with iOS & Android application development.
  • Experience with data mining projects, has a strong sense about data, BI dashboard and help executive make business decisions leveraging power of data

 

 

Why join us?

We believe in building a great working environment where passionate individuals can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better.

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