About the Role
Appier is hiring a Technical Writing Manager to lead the language team and develop user-centric documentation that strengthens our products and improves customer experience. You will also spend a portion of your time doing hands-on technical writing in English.
Responsibilities
- Lead and mentor a team that includes technical writers, translators, and a project coordinator
- Work with PM, UX designers, and developers to write documents and UI text in English (hands-on technical writing)
- Manage competing priorities across multiple products in a fast-paced, constantly changing environment
- Ensure overall consistency, accuracy, and quality of content in multiple languages and define success metrics
- Plan and initiate long-term projects
- Manage team resources and streamline workflows
- Communicate with client-facing teams across the globe to understand needs, priorities, and pain points related to documentation, as well as manage expectations and requests
About you
[Minimum qualifications]
- At least 6 years of experience as a technical writer
- Bachelor's degree or equivalent experience required
- Native-level proficiency in English with excellent communication skills
- Experience in project management and people management
- Experience collaborating with diverse stakeholders at all levels of the organization
- Understanding of the duties and challenges associated with technical writing and translation
[Preferred qualifications]
- Familiar with digital advertising industry and SaaS products
- Ability to speak a second language other than English (especially Chinese, Japanese, or Korean)
- Technical background is a plus
Please provide your English resume and a portfolio of documentation samples.
