Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

As the Director for our Process Advisory practice in Appian’s Customer Success team, you will lead the creation and implementation of our process advisory center of excellence. This role requires a visionary leader with expertise in business consulting; IT strategy, process design; process optimization; and change management.  You will help us expand our service offerings to include strategic interventions to help Executive teams integrate their company strategy with their application roadmap.  You will design methodologies and tools that our expert consultants and industry leaders can utilize to help customers transform their processes and effectively leverage our platform to align with their strategic objectives. This role involves close collaboration and partnership with Appian’s geographic leaders.

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position will have the opportunity to work in a flexible, hybrid environment. If you are not already located in the surrounding McLean, VA area, your willingness to relocate will be a contingency for this position.

To be successful in this role, you will:

  • Develop a service offer that helps top executives identify the most valuable sequence of process automation initiatives.
  • Define Appian’s methodology to help our customers to review their  business processes, identify optimization opportunities, quantify value  and define a transformation roadmap.
  • Develop a process automation group of practitioners that will help our customers to define their transformation critical path and that will become a reference on processes expertise, data driven analysis, root cause analysis, and Agile principles. 
  • Lead large-scale transformation engagements that deliver measurable business value.
  • Work on process innovation initiatives and new process development across key industries.
  • Provide leadership in driving a culture of strategic thinking, continuous improvement and operational excellence.
  • Ensure compliance with program and process management standards and guidelines.
  • Foster an environment or growth and development within your team.

Basic Qualifications:

  • 15+ years of consulting experience advising clients and internal teams on transformation strategy and process automation.
  • Proven track record in selling and  leading large-scale transformation engagements that delivered measurable business value.
  • Highly developed communication skills to collaborate, build relationships, influence, negotiate and persuade others at all levels within business and IT stakeholders.
  • Knowledge and applied experience with various innovation approaches, including, but not limited to: lean startup, zone management, design thinking, testing business ideas, product discovery, discovery experiments, validation experiments, etc.
  • Management of top-tier consultants to leverage their expertise while maintaining a balance between innovation and meeting project objectives.
  • Excelling in navigating and delivering results within a matrix organization structure.
  • Utilize visualizations and story-driven design to create a shared big-picture view that drives consistent actions, highlights key aspects of complex problems, uncovers opportunities, and communicates complex ideas clearly and compellingly.
  • Understanding of process design techniques like BPM, Lean, Agile, Value Stream Mapping, Workflow Automation, Design Thinking or BPR.

Ideal Skills: 

  • Facilitative leadership style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
  • Passion for continuous improvement. 
  • Possess humility and continual drive for learning. 
  • Exceptional relationship builder. 
  • Collaborative and support others; you do not view the world as a zero-sum game.
  • Creativity, vision, and divergent thinking.
  • Excellent communication and collaboration skills; you can clearly articulate abstract and conceptual ideas, usually with the aid of visuals.
  • Understand behavior psychology; how humans think, behave, and interact with change.
  • Passion for mentoring and making others successful.
  • Bias toward action.
  • Effectively navigate a range of personalities; understand multiple agendas of others while simultaneously advancing his/her/their own.

Tools and Resources 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: Twitter, LinkedIn.

Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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