Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Acquisitions Consultant to join our Customer Success Public Sector team. In this role, you will become an expert on Appian’s Federal Acquisition solutions, contribute to developing and creating our acquisition focused offers and engage with our customers post-sales to implement solutions on the Appian platform.  Team members in this role may not work exclusively in the Federal Acquisition space, but also may support other initiatives for our federal clients. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to help lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s low-code platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. 

To be successful in this role, you need:

  • Passion for mentoring/developing others and experience leading small teams through post-sale software implementation

  • The ability to work with clients to define and adapt solutions to modernize and support Federal Acquisition processes and requirements

  • Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems

  • Experience and familiarity implementing solutions related to the Federal Acquisition Regulation (FAR) and/or Defense Federal Acquisition Regulation Supplement (DFARS).

  • History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

  • Basic understanding of object oriented programming, relational databases and database design/data modeling, and SQL

  • Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework), integrations using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Some of the tools and resources we will equip you with include: 

  • Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and Appian training, but you will also complete a CS specific bootcamp to prepare you for your first client project.

  • Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow CS members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth.

  • Career: CS career planning concentrates on three main tracks - technical, focus, and business and it’s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.  

  • Culture:  Appian’s customer success group is quickly expanding but the culture continues to make the department feel like a small community. Monthly social events are planned virtually and in the DC area while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

Basic qualifications:

  • US Citizenship - candidates being considered for a Public Sector roles must be a U.S. citizen

  • 5+ years of experience with technology delivery and/or consulting within the federal acquisition domain 

  • B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree

  • Willingness to travel; 10% or less annually to support customer engagement 

  • Existing DoD Clearance is a plus

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