“Getting it Done Right, Fast, and Without Compromise.”  

This is what our clients say about us, because it’s how we run our business. Gone are the days of silos, winging it on your own and leaving remote employees feeling disconnected and under-appreciated. The leadership team at Appian is committed to ensuring we all succeed. We build our momentum with healthy competition, learn with gameplay, and sell with commitment, confidence and strength of position in the market.

Appian is looking for a hands-on Vice President of Professional Services to provide post-sales ownership over multiple large accounts and support our growing business. As a senior leader within Appian's Professional Services organization, you will be responsible for customer success through the delivery of projects utilizing Appian's cutting edge software technology. Your focus will be to devise and execute account strategy, identify and solve meaningful business problems for clients using Appian’s software, negotiate contracts, manage regional finance plans and cultivate new business within existing customers. You’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption.

About You:

  • You have experience executing strategy, managing financial plans and negotiating contracts
  • You have experience supporting pre-sales activities with an ability to quickly understand processes and to develop technical solutions to support client business strategy
  • You understand the importance of customer success within a subscription software business model
  • You are a leader; working with distributed teams and managers, aligning around purpose and business goals
  • You have prior experience with software consulting, (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)
  • You’re well educated, with at least a BS in Computer Science or related field/degree in addition to 10+ years of experience
  • You have experience with configuration, deployment, and testing of enterprise software applications
  • You have experience with problem identification and Business Value Analysis and leading customers towards measurable ROI
  • You have excellent communication skills and keep the lines of communication open by circulating reports that keep stakeholders in the loop on project status and in-sync with the latest development schedule and priorities
  • You have experience with Agile project management, especially at scale

How you’ll contribute:

  • Devise and execute account strategy including nurturing projects from inception to launch while collaborating with stakeholders and establishing realistic development guidelines
  • Negotiate contracts and oversee financial results for a region
  • Cultivate new business with existing customers
  • Responsible for account success: adoption, services and license growth, marketable stories
  • Oversee the delivery of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations
  • Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support

What’s exciting about this role:

  • You will be asked to intimately understand your client’s business, identify problems which are key to their growth and/or survival, identify how Appian can solve these problems, and, ultimately solve the problems with our platform
  • You get to make real change to the core of the clients business
  • You will recruit, coach build and mentor individuals and teams to deliver great results through your teams
  • Appian is a high growth environment across the globe and you will be a key contributor to leading this growth in the region

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