The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.
We are looking for a hands-on Database Administrator with demonstrated technical expertise on database configuration, tuning and troubleshooting. The candidate will be responsible for maintaining the availability, performance and security of Appian customers’ cloud databases. The candidate will also provide thought leadership on improving cloud database best practices within Appian.
Use your subject matter expertise to provide proactive and reactive support to Appian customers and internal team members in diagnosing database related issues.
Implement industry best practices for consistent deployment of databases (currently MySQL) for production, pre-production and non-production environments.
Identify system enhancement and automation opportunities for monitoring applications as well as alerting and ensuring uptime.
Contribute to Appian Product strategy discussions and decisions on overall design and best approach for implementing Cloud solutions.
Software mindset for related to running large scale operations with a high quantity of databases and schemas.
Identify macro trends in customer product issues/pain and product supportability/documentation/training deficiencies. Communicate these, with proposals for improvement, to Solution Engineering & Software Engineering leadership
Lead the development of troubleshooting playbooks for common database related problems
Contribute to a culture of advanced technical knowledge, customer service excellence and positive customer outcomes
Bachelor’s degree or similar professional work experience
3+ years experience with relational databases: MySQL, MariaDB or Percona
3+ years experience of Linux operation
Experience setting up monitoring and alerting for production database environments
Excellent problem solving skills and talent for identifying creative solutions
Exceptional communication and customer service skills (verbal/written)
Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination.