About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
The Junior Marketplace Manager is a subject matter expert in the cloud marketplace platform and the integrations between the marketplace and the channel’s own existing systems. The Marketplace Manager will work with and support other functional areas of the business (Sales, Support, Product Management, Legal, Procurement, Commercial and Finance) to ensure the products can be launched, supported and managed in-life effectively. They play a key role in enabling the organisation to launch, scale and optimise the marketplace platform and cloud applications portfolio.
What you’ll do and how you’ll have an impact
- Implement changes to products sold via the marketplace where agreed by Commercial and Product Management teams. Includes price changes, contract term changes, discounts and bundles with other products, trial offerings etc.
- Making use of marketplace capabilities to help promote certain applications and simplify the customer experience from ‘find’ to ‘buy’.
- Creation and maintenance of discount voucher codes to be used for GTM campaigns.
- Implement changes to products sold via the marketplace where required by Marketing and Product Management teams. Includes product features and videos, customer emails and SMS.
- Ensure product Terms and Conditions - and Terms of Service and End User Licensing Agreements - are available on the marketplace, presented in an appropriate position in the customer journey, and that that any ‘flow through’ requirements for the Company Terms and Conditions are agreed and implemented with the Company Legal team.
- As an internal subject matter expert, raise awareness of new applications and platform capabilities. Sharing this knowledge with internal Sales, Support and Commercial teams promote confidence and self-sufficiency in use of the marketplace.
- Ensure that internal documentation, and agent training course for example, are maintained and kept up to date in line with the latest platform capability based the evolution of the AppDirect weekly release cycle.
- First point of contact to provide single source of data for the marketplace and app sales and activation. This would ideally be facilitated by the use of the AppDirect Marketplace Insights.
What we’re looking for
- Bachelor’s Degree
- Around 3 years of experience in technical customer facing functions such as system’s solution implementations, technical support, technical analyst or functional analyst roles.
- Strong business acumen
- Superior customer service orientation and relationship management with organizational partners, prospects and clients
- Excellent written and verbal communication skills
- Thrives and executes well in a fast-paced, dynamic environment
- Ability to respond to customer requests that the platform may or may not solve, while maintaining customer satisfaction
- Stellar interpersonal, communication and planning skills along with critical thinking and good decision making abilities
- Ability to capture additional customer requirements and identify upselling/inside revenue
- Experience in launching subscription commerce or e-commerce company
- Experience with ISV/SaaS/IaaS/PaaS application partners, like Microsoft, Docusign, Dropbox, Zendesk, etc.
- Experience working in well-established tech companies
About AppDirect
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
