About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
This role requires an analytical mind capable of maintaining composure under pressure. It is crucial that you have a high attention to detail and are comfortable working in a fast paced and growing industry. The position works closely with our provider channel support teams, order fulfillment representatives and corporate finance to successfully identify and allocate revenue from customer sales.What will truly set you apart is a proactive mindset that is not afraid to tackle challenges and speak up about issues.
What you'll do and how you'll make an impact
- Resolve Advisor commission tickets through analysis and investigation;
- Manage the queue of Advisor commission tickets to ensure that we meet our Service Levels to Advisors and that tickets are resolved promptly;
- Leverage various systems and sources to understand and resolve Advisor commission tickets;
- Interact via email or phone with Advisors to explain the results of investigation and the resolution of the issues they raised;
- Monitor customer satisfaction and escalate issues of dissatisfactionPerform other duties as assigned by management.
What you’ll need/Assets
- Bachelor's Degree in a related field;
- Minimum 3 years of financial analysis/sales compensation/commission experience;
- Experience in telecommunications sales support, billing, commissions processing or accounting a plus.Commission application experienceFinancial or compensation analysis experience a plus;
- Auditing experience;
- Excellent organizational skills;
- Excellent oral and written communication skills;
- Ability to work accurately with great attention to detail in a high volume environment with minimal supervision;
- Ability to handle disgruntled customers;
- Ability to collaborate, and communicate effectively with other departments;
- Great problem solving and time management skills;
- Experience using relational data to generate reporting;
- Past experience in customer-facing/customer service roles helpful towards future success;
- Self-Starter that is motivated to troubleshoot problems, invent process improvement and exceed goals;
- Stamina to operate in a fast-pace environment;
- Efficient with Google G-suite, Microsoft Office and various business software applications;
- Advanced working knowledge of Microsoft Excel essential. (Vlookups, Macros, Pivot tables. advanced formulas etc.).
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
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