GALLERY MANAGER

APPARATUS is a New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.

RESPONSIBILITIES

Accountable for all aspects of Gallery operations to ensure delivery of the best possible client experience and sales.
Provide senior leadership and manage an accounts team.
Partner with Senior Director & SVP Sales to ensure successful team performance to sales targets.
Develop and maintain the highest level of aesthetic and technical knowledge about the APPARATUS collections, customization options and specifications.
Escalate any gallery maintenance issues as needed, facilitate book of approved vendors.
Accountable for implementation and upkeep of HQ policies and procedures for team.
Oversee order flow to ensure accurate and timely information is being shared and received.
Work with accounts team to understand client needs and provide solutions, escalating to SVP Sales and Senior Director of Sales as needed.
Develop deep understanding and utilization of internal technology tools to monitor multiple lines of business, track revenue and identify areas of opportunity.
Effectively monitor and communicate updated order timelines, possible delays and deliveries to relevant team members and/or clients.
Partner with Senior Director of Sales to direct client experience and maintain the upkeep of visual standards.
Partner with New York-based Brand team to develop and implement large and small scale events in the gallery.

SKILLS

Ability to motivate and inspire a team and drive results.
Ability to give team members thoughtful and helpful feedback and coach to results.
Clear and concise verbal and written skills and desire to learn brand ethos to lead a team focused on people-first and client experience.
Knowledge and interest of interior design, architecture and textiles.
Able to foster open communication, accept delegation, manage up, effectively respond to feedback and proactive in seeking support and help when needed.
Places excellent client experience at the forefront of communications and interactions.
Strong aesthetic skills with a keen eye for detail, desire to learn and deliver an on-brand APPARATUS experience and coach team to the same standard.
Excellent time-management skills, independent drive and the ability to work well under pressure or in the midst of competing priorities.
Solutions-based thinker with a consistently positive attitude, displayed both as an individual and within a collaborative team of peers, directors and Senior Leadership.
Desire to be a part of a team, flexible, and has the ability to pivot as needed to accomplish company goals.
Ability to respond professionally to critical feedback and proactive in seeking support.
Proven record of attracting, developing, and retaining talented people.
Able to be trusted with sensitive, confidential and proprietary information.

EXPERIENCE

Bachelor’s degree or related experience, with minimum 5-6 years sales experience in the interior design industry and/or with luxury products.
Prior experience in both managing and building a team in a similar leadership role.
Experience working with a variety of clients and stakeholders with a high value placed on elevated service.
Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.
Proven ability in a high-paced environment that values consistency, efficiency and excellence.

WORK SCHEDULE

Full-time gallery hours.
Longer hours and weekend availability as needed.
Domestic and international travel as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

Regular check-ins.
Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London gallery. Must be legally authorized to work in the U.K.

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1 – Why do you want to work at APPARATUS? *

2 – This position is non-remote and is based in our London Gallery full-time. *

4 – Are you legally authorized to work in the U.K. without sponsorship? *

5 – If referred by an APPARATUS team member, please list them here.

6 – GDPR (General Data Protection Regulation) Disclosure *

When you apply to a job on this site, the personal data contained in your application will be collected by APPARATUS LLC (“Controller”), which is located at 124 West 30th Street NY, NY 10001 and can be contacted by emailing info@apparatusstudio.com.

Controller’s data protection officer is Rebecca Daly, who can be contacted at rebecca.daly@apparatusstudio.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at rebecca.daly@apparatusstudio.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Gallery Manager

GALLERY MANAGER

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