APPARATUS is a New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.



  • Accountable for all aspects of Gallery operations to ensure delivery of the best possible client experience and sales.
  • Provide senior leadership and manage an accounts team.
  • Partner with Senior Director & SVP Sales to ensure successful team performance to sales targets.
  • Develop and maintain the highest level of aesthetic and technical knowledge about the APPARATUS collections, customization options and specifications.
  • Escalate any gallery maintenance issues as needed, facilitate book of approved vendors.
  • Accountable for implementation and upkeep of HQ policies and procedures for team.
  • Oversee order flow to ensure accurate and timely information is being shared and received.
  • Work with accounts team to understand client needs and provide solutions, escalating to SVP Sales and Senior Director of Sales as needed.
  • Develop deep understanding and utilization of internal technology tools to monitor multiple lines of business, track revenue and identify areas of opportunity.
  • Effectively monitor and communicate updated order timelines, possible delays and deliveries to relevant team members and/or clients.
  • Partner with Senior Director of Sales to direct client experience and maintain the upkeep of visual standards.
  • Partner with New York-based Brand team to develop and implement large and small scale events in the gallery.


  • Ability to motivate and inspire a team and drive results.
  • Ability to give team members thoughtful and helpful feedback and coach to results.
  • Clear and concise verbal and written skills and desire to learn brand ethos to lead a team focused on people-first and client experience.
  • Knowledge and interest of interior design, architecture and textiles.
  • Able to foster open communication, accept delegation, manage up, effectively respond to feedback and proactive in seeking support and help when needed.
  • Places excellent client experience at the forefront of communications and interactions.
  • Strong aesthetic skills with a keen eye for detail, desire to learn and deliver an on-brand APPARATUS experience and coach team to the same standard.
  • Excellent time-management skills, independent drive and the ability to work well under pressure or in the midst of competing priorities.
  • Solutions-based thinker with a consistently positive attitude, displayed both as an individual and within a collaborative team of peers, directors and Senior Leadership.
  • Desire to be a part of a team, flexible, and has the ability to pivot as needed to accomplish company goals.
  • Ability to respond professionally to critical feedback and proactive in seeking support.
  • Proven record of attracting, developing, and retaining talented people.
  • Able to be trusted with sensitive, confidential and proprietary information.


  • Bachelor’s degree or related experience, with minimum 5-6 years sales experience in the interior design industry and/or with luxury products.
  • Prior experience in both managing and building a team in a similar leadership role.
  • Experience working with a variety of clients and stakeholders with a high value placed on elevated service.
  • Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.
  • Proven ability in a high-paced environment that values consistency, efficiency and excellence.



  • Full-time gallery hours.
  • Longer hours and weekend availability as needed.
  • Domestic and international travel as needed.



  • Regular check-ins.
  • Annual performance review.


This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London gallery. Must be legally authorized to work in the U.K.

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