Something about us...
App Annie is the industry’s most trusted mobile data and analytics platform. Our mission is to help customers create winning mobile experiences and achieve excellence. We created the mobile app data market and are committed to delivering the industry’s most complete mobile performance offering. We are headquartered in San Francisco with 12 offices worldwide. More than 1,200 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the standard to revolutionize their mobile business.
Along with a market defining product, we take great pride in our culture and values and strive to embody them daily! We set a high bar for our success and have made Excellence as our our standard, hold each other Accountable, continuously push Innovation and Win with Style.
What can you tell your friends when they ask you what you do?
As a Customer Success Manager at App Annie, you will work with a portfolio of clients and be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. You will partner with the Account Management Team to build relationships and uncover pain points of your clients and show them how they can drive business value while using App Annie.
We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world—those who are working on the next big thing.
Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. This is a sales and client relationship role, not technical support.
You will be responsible for and take pride in…
- Develop trusted advisor relationships with decision makers and executives mostly from mobile internet tech companies.
- Leverage digital tools to develop your customer success plans, help customers drive business value from the App Annie platform.
- Ensure the customer success plan is being executed. Able to manage client on-boarding processes: have a strong knowledge of our data, methodology, and visualization tools and be able to explain to internal and external stakeholders.
- Develop best practices for App Annie’s various verticals and share with your customer efficiently
- Able to identify at-risk accounts and turn around those accounts.
- Responsible for key customer success metrics, including customer renewal and net expansion.
You should recognize yourself in the following...
- Experience in an Enterprise account management role OR experience in a management consulting role with direct impact to clients.
- Experience in the Mobile or Data industry is a plus.
- Business savvy - ability to understand the value chain of an industry and to quickly catch the industry dynamic. Also being able to translate customers’ business agenda into data and offerings in a good manner.
- Problem solving capability - recognize the essential characteristics between things, also being able to use creative, abstract and inductive methods to find key or potential problems when faced with complex problems.
- Polish and credibility with C-level executives - ability to develop Exec alignment within strategic accounts.
- Extremely strong presentation and communication skills.
- Excellent verbal and written communication skills.
- A passionate, driven, caring, customer-obsessed individual who is also naturally curious with a mature personality and a great team player
- Energy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!
This is what we have to offer…
- Working remotely and with our WFH allowance we ensure you are properly set up.
- Internet allowance to help cover stable internet connection, so your video does not freeze on Zoom.
- All the tech tools you need to succeed: a new Mac laptop.
- Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing.
- Paid leave, so long as you promise to come back!
- Health and dental benefits depending on whether the role is full time or part time.
- An international team of talented and engaged people from different cultural backgrounds and locations (Utrecht, Beijing, San Francisco & more!)
- Wellbeing allowance for any activity that matters to your wellbeing; (online) gym classes, fitness equipment, mindfulness apps or even childcare support!
- Unlimited access to online learning platform Udemy to help you develop your skills
- Virtual initiatives and events to keep you connected with your colleagues
- Creating space for new initiatives and ideas. We’re always open to those, whether you’ve been with us for a week, month, or a year.
- Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
Yes, I want this job!