Job Description 

Experience (in years) : 3 to 8 yrs

Job Location : India

Must Have Skills

Must have worked in a Production Support Role at least for 3 years

Must have a proper understanding of the ITIL processes

Preferred Skills :

ITIL certified

Responsibilities :

- 3 to 8 years of experience in Middleware application support.

- In-depth knowledge of the Middleware deployment process, CI / CD frameworks, Error handling & troubleshooting mechanism.

- Experience in any scripting language will be an added advantage. 

- Clear understanding of L1/ L2/L3 and the production support process of defect fixes.

- Willingness to work in a 24 * 7 environment.

- Good knowledge on effort estimation, ticket management, Operations procedure, Run Book Maintenance, Learning repository creation

- Good communication skills & 

- For 7 to 8 years experience(Lead) - should have led support teams before.

Desired Candidate Profile :

Ready to work in 24*7 rotational shifts

Excellent communication skills

Prior experience of interacting with US customers on a daily basis

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