Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.
Responsibilities
Guide customers through the PCI assessment questionnaire
Provide consistent quality service to our customers
Handle inbound customer inquiries over the phone, chat or emails
Identify customers’ needs, clarify information, research every issue and provide guidance
Accurately enter customer details into database
Use problem-solving ability to understand customer’s technical problems
Provide timely follow-up to resolve customer’s inquiries
Handle customer complaints respectfully and professionally
Provide support in German (verbal and written)
Qualifications
Customer service experience preferred
Ability to multitask
Excellent communication skills and phone etiquette
Team player
Skilled in Windows, all internet browsers and understanding of computer networks
Bilingual - German (verbal and written)
Eligibility Requirements
Must be willing to submit to a background investigation and drug test as part of the selection process.
Bilingual - German (verbal and written)
Stable ethernet connection
Job Type
Full-Time
Schedule
Monday to Friday
Hours may vary between 2 AM to 7 PM CT
Work Location
Dallas, TX
Benefits
Health insurance
Health savings account
Dental insurance
Vision insurance
401(k) matching
Life insurance
Paid time off
Parental leave
Disability insurance
Childcare assistance
Education reimbursement
Fitness membership
Volunteer time off
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
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